General Manager

4 days ago


New Rochelle, New York, United States Goldfish Swim School Full time
General Manager Job Description

Goldfish Swim School is seeking a highly motivated and experienced General Manager to oversee the daily operations of our swim schools in Yorktown Heights, New Rochelle, or Yonkers. As a key member of our team, you will be responsible for leading a large team of staff members, including swim instructors, lifeguards, and customer service representatives, to ensure exceptional customer experiences and high-quality services.

Key Responsibilities:
  • Direct and control the daily operations to ensure compliance with Goldfish Swim School's standard operating procedures.
  • Manage staff to achieve high productivity, excellent performance, and positive employee satisfaction.
  • Train and oversee the aquatics department to provide superior swim instruction to students.
  • Interact with Deck Supervisors on issues related to class scheduling, student progress, customer service, and employee performance and training.
  • Provide sales and marketing training to qualified sales staff.
  • Direct and oversee the implementation of the Emergency Action Plan (EAP) and all safety procedures.
  • Maintain current certifications and stay up-to-date professionally on the aquatics and management field.
  • Schedule staff and manage payroll.
Requirements:
  • College degree required; Bachelor's degree in business administration, communications, or equivalent desired.
  • Certified Pool Operator (CPO) certification ideal and required for the position.
  • Problem-solving and creative thinking skills to identify and resolve challenges.
  • Experience with Customer Relationship Management (CRM) software and sales tracking.
  • Excellent leadership, communication, and interpersonal skills.
  • Positive attitude and genuine desire to make a difference in the lives of children and families.
Preferred Qualifications:
  • Experience as a youth sports instructor/coach, camp counselor, or aquatics instructor/supervisor.
  • Strong aquatics background, including instruction and lifeguard experience.
  • Experience hiring, managing, and training teams.
  • Business experience in membership sales.
  • Ability to work collaboratively with cross-functional teams and thrive in a fast-paced environment.
Benefits:
  • 401(k)
  • Health insurance
  • Employee discount
  • Flexible schedule
  • Paid time off

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