Call Center Operations Supervisor
3 weeks ago
About ISN Corporation
We are a leading provider of investigation and inspection services to the Federal Government. Our mission is to provide high-quality services to our clients while promoting a culture of excellence and integrity.
Job DescriptionThe National Call Center plays a critical role in the family reunification process for migrant and migrating children. As a key member of our team, the Project Manager will oversee the national call center's operations and ensure that all services are delivered efficiently and effectively.
The successful candidate will have a strong background in child welfare, trauma-informed care, and serving immigrant youth and families. They will also possess excellent communication and leadership skills, enabling them to collaborate with Government personnel and stakeholders.
$83,000 - $110,000 per year
Estimated Salary Range: $83,000 - $110,000 per year
Responsibilities- Oversee the national call center's operations and ensure efficient delivery of services
- Collaborate with Government personnel and stakeholders to achieve program goals
- Develop and implement strategies to improve program performance and efficiency
- Ensure compliance with contractual requirements and government regulations
- High level of expertise in child welfare, trauma-informed care, and serving immigrant youth and families
- Masters' degree or higher in Social Work, or a social sciences related discipline
- At least five years of demonstrated child welfare experience
- Experience working with immigrant youth and families and underserved populations
- Bilingual capabilities
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