Call Center Operations Supervisor

3 weeks ago


Bethesda, Maryland, United States ISN Corporation Full time

About ISN Corporation

We are a leading provider of investigation and inspection services to the Federal Government. Our mission is to provide high-quality services to our clients while promoting a culture of excellence and integrity.

Job Description

The National Call Center plays a critical role in the family reunification process for migrant and migrating children. As a key member of our team, the Project Manager will oversee the national call center's operations and ensure that all services are delivered efficiently and effectively.

The successful candidate will have a strong background in child welfare, trauma-informed care, and serving immigrant youth and families. They will also possess excellent communication and leadership skills, enabling them to collaborate with Government personnel and stakeholders.

$83,000 - $110,000 per year

Estimated Salary Range: $83,000 - $110,000 per year

Responsibilities
  • Oversee the national call center's operations and ensure efficient delivery of services
  • Collaborate with Government personnel and stakeholders to achieve program goals
  • Develop and implement strategies to improve program performance and efficiency
  • Ensure compliance with contractual requirements and government regulations
Qualifications
  • High level of expertise in child welfare, trauma-informed care, and serving immigrant youth and families
  • Masters' degree or higher in Social Work, or a social sciences related discipline
  • At least five years of demonstrated child welfare experience
  • Experience working with immigrant youth and families and underserved populations
  • Bilingual capabilities


  • Bethesda, Maryland, United States Ivyhill Technologies LLC Full time

    Job OverviewWe are seeking a highly skilled Call Center Operations Director to join our team at Ivyhill Technologies LLC. As a key member of our Call Center Operations team, you will be responsible for directing and coordinating the activities of call center personnel, ensuring that services are delivered efficiently and effectively.The successful candidate...


  • Bethesda, Maryland, United States ISN Corporation Full time

    About ISN CorporationISN Corporation is a nationwide provider of specialized professional services to Federal government agencies. Our company has been awarded a place in the Washington Business Journal's list of the 50 Fastest Growing Government Contractors.Job OverviewWe are seeking a highly skilled Operations Site Manager who will be responsible for...


  • Bethesda, Maryland, United States Ivyhill Technologies LLC Full time

    Job DescriptionWe are seeking an experienced Project Manager to lead and oversee program components in a Call Center environment. The successful candidate will have excellent leadership and communication skills, as well as experience working in the healthcare industry.Main ResponsibilitiesThe main responsibilities of this role include:


  • Bethesda, Maryland, United States ISN Corporation Full time

    Job Overview:ISN Corporation is seeking an experienced National Call Center Lead to manage a hybrid team responsible for locating migrant and migrating children and assisting potential sponsors. This role requires exceptional leadership skills, a deep understanding of child welfare and trauma-informed care, and the ability to collaborate with diverse...


  • Bethesda, Maryland, United States ISN Corporation Full time

    About ISN CorporationHeadquartered in the United States, ISN Corporation is a leading provider of specialized professional services to government agencies. Our portfolio includes work with over 100 federal agencies.We are proud to be recognized as one of the fastest-growing government contractors in the country.Job SummaryWe are seeking an experienced...


  • Bethesda, Maryland, United States Leidos Full time

    About the OpportunityLeidos is seeking a Data Center Operations Specialist to support the National Media Exploitation Center (NMEC) in Bethesda, MD. As a key member of our team, you will be responsible for monitoring and maintaining all data center operations, ensuring compliance with established processes and standards.This role requires strong technical...


  • Bethesda, Maryland, United States ISN Corporation Full time

    About the RoleThis Senior Operations Site Manager role is critical to the success of our omni channel contact center. You will be responsible for managing a team of professionals, overseeing contact center technologies, and ensuring seamless communication across all channels.Responsibilities:Lead a high-performing team to achieve contact center performance...


  • Bethesda, Maryland, United States Leidos Full time

    Job DescriptionThe Data Center Operations Manager will be responsible for monitoring and maintaining all data center operations, collaborating with stakeholders to define processes and standards, and tracking resource consumption. The ideal candidate will have experience working in an AGILE environment and managing hardware configuration baselines.This is a...


  • Bethesda, Maryland, United States J & J Worldwide Services Full time

    Join our team at J & J Worldwide Services as a Service Call Dispatcher!This exciting role involves receiving, recording, and distributing work orders to service crews in response to customer requests.Responsibilities include:Answering incoming calls and keeping accurate recordsRecording information about customers and their requestsNotifying management of...


  • Bethesda, Maryland, United States National Association of Community Health Centers Full time

    About the PositionWe are seeking an experienced Director of Health Center Governance to join our team at the National Association of Community Health Centers (NACHC).Company OverviewNACHC is a national membership organization dedicated to strengthening the health center movement through advocacy, training, and technical assistance. Our mission is to...


  • Bethesda, Maryland, United States ISN Corporation Full time

    Job SummaryWe are seeking an experienced Operations Site Manager to oversee the operations of a large, high-volume government omni channel contact center. As an integral member of our team, you will be responsible for managing contact center technologies, including intelligent IVR, Chatbot, live Chat, VOIP telephony, ACD, and CRM.Key...


  • Bethesda, Maryland, United States Addison Group Full time

    About the RoleAre you looking for a challenging and rewarding career opportunity? Do you have excellent communication and interpersonal skills? If so, we invite you to apply for the Sales and Customer Support Professional position at Addison Group.In this role, you will be responsible for providing exceptional customer service and support to our clients. You...


  • Bethesda, Maryland, United States Gridiron IT Full time

    About Gridiron ITAt Gridiron IT, we provide comprehensive IT services tailored to meet the needs of federal agencies. Our team of experts specializes in IT infrastructure and cloud services, cyber security, software integration and development, data solutions and AI, and enterprise applications.We are seeking a highly skilled Data Center Manager to join our...


  • Bethesda, Maryland, United States LAUNCHTECH Full time

    Job Title: Critical Operations SpecialistWe are seeking a highly skilled Critical Operations Specialist to join our team at LaunchTech in Bethesda, MD. This is an on-site position with multiple shifts available for part-time or full-time roles.The estimated salary for this position is $65,000 - $85,000 per year, based on experience and qualifications.Job...


  • Bethesda, Maryland, United States Ally Behavior Centers Full time

    Job Summary">We are seeking a highly skilled and organized Center Operations Manager to oversee the daily operations of our therapy center and ensure that our high-quality standards are met. The ideal candidate will have experience in operations management, excellent communication and interpersonal skills, and the ability to wear different hats.About Ally...


  • Bethesda, Maryland, United States J & J Worldwide Services Full time

    Job OverviewJ & J Worldwide Services is looking for a Dispatch Operations Coordinator to manage the distribution of work orders to service crews.The ideal candidate will have strong organizational and communication skills, as well as the ability to work effectively in a fast-paced environment.Duties include:Answering incoming calls and recording relevant...


  • Bethesda, Maryland, United States LPR International Full time

    Job OverviewWe are currently seeking a highly motivated Food Service Site Supervisor to join our team at LPR International. As a key member of our operations team, you will be responsible for overseeing the day-to-day activities of a large cafeteria serving thousands of patients daily.The successful candidate will have a solid understanding of food safety...


  • Bethesda, Maryland, United States ACE Maintenance & Service Full time

    Job OverviewA challenging opportunity has arisen for a highly skilled Facilities Supervisor to join our team at ACE Maintenance & Service.The successful candidate will be responsible for overseeing the cleaning operations, ensuring that all areas of the facility are maintained to the highest standards. If you have experience in managing teams and have a...


  • Bethesda, Maryland, United States Aramark Full time

    About the RoleWe are seeking an experienced Warehouse Lead Worker to join our team at the Lockheed Martin Hotel & Conference Center. This individual will be responsible for receiving and processing incoming stock/product, preparing orders for delivery or pickup, and performing inventory and quality controls.Key Performance IndicatorsAccurate and timely...


  • Bethesda, Maryland, United States ISN Corporation Full time

    Contact Center Operations OpportunityWe are seeking a highly skilled Operations Site Manager to join our team in leading the operations of a large, high-volume government omni channel contact center. This is a unique opportunity to leverage your expertise in contact center management and technology to drive business results.Key Responsibilities:Manage...