Call Center Operations Director

7 days ago


Bethesda, Maryland, United States Ivyhill Technologies LLC Full time
Job Overview

We are seeking a highly skilled Call Center Operations Director to join our team at Ivyhill Technologies LLC. As a key member of our Call Center Operations team, you will be responsible for directing and coordinating the activities of call center personnel, ensuring that services are delivered efficiently and effectively.

The successful candidate will have a strong background in call center operations, with experience in healthcare services and project management. You will be responsible for establishing daily communication with the COR and customer designee, monitoring the call queue, and ensuring adequate coverage to answer calls within a timely manner.

This is a challenging opportunity for a motivated professional who is passionate about delivering exceptional results in a fast-paced environment.

About the Role

The Call Center Operations Director will be responsible for:

  • Directing and coordinating the activities of call center personnel
  • Ensuring that services are delivered efficiently and effectively
  • Establishing daily communication with the COR and customer designee
  • Monitoring the call queue and ensuring adequate coverage

The ideal candidate will have a strong understanding of call center operations, healthcare services, and project management, as well as excellent leadership and communication skills.

About Us

Ivyhill Technologies LLC is a leading provider of healthcare services and solutions. We are committed to delivering high-quality services that meet the needs of our clients and their patients.

We offer a competitive salary range of $80,000 - $110,000 per year, depending on experience.



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