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Lead Client Relations Manager

2 months ago

Piscataway, New Jersey, United States DSM Full time

Lead Client Relations Manager

We are looking for an enthusiastic Lead Client Relations Manager to become a vital part of our team. This role can be performed remotely or in a hybrid work environment.

As an essential member of our client services team, you will work closely with customers and internal teams to drive the future of our organization.

Your primary focus will be on fostering growth within your assigned accounts and ensuring our offerings perform exceptionally across multiple channels. You will serve as the main point of contact for identifying business opportunities and overseeing the timely execution of significant projects.

In this position, you will be a critical liaison between our clients and our internal support teams, ensuring that we prioritize the right opportunities and deliver outstanding service to our clientele. Your expertise and dedication will be crucial to our organization's success.

If you are eager to elevate your career in the fragrance sector and be part of a vibrant, customer-focused team, we invite you to join us in shaping the future of our organization.

At DSM, our people are at the heart of our business. We are committed to providing equal employment opportunities and fostering diversity in the workplace.

Your key responsibilities include:

  • Driving account development and expansion in your designated territory, engaging with current clients and uncovering growth opportunities.
  • Partnering with the new business development team to target and stimulate sales growth with prospective clients.
  • Formulating and executing a strategic sales plan to enhance client relationships and drive business expansion.
  • Managing client projects from initiation to completion, ensuring that internal teams adhere to project timelines.
  • Creating business strategies for key accounts, effectively allocating resources, and achieving sales targets.
  • Maintaining strong relationships with customers, leading client partnerships, and communicating with key stakeholders.

What we provide:

  • Global Impact: Play a role in creating positive change on a global scale through our sustainable and innovative solutions.
  • Diverse and Inclusive Culture: Join a workplace that champions diversity, equality, and inclusivity, fostering an environment where varied perspectives are valued.
  • Professional Development: Access continuous opportunities for career advancement and learning, with training programs designed to enhance your skills.
  • Cutting-Edge Technology: Collaborate with advanced technology and engage in groundbreaking projects within the industry.
  • Collaborative Environment: Be part of a team-oriented culture where your contributions are acknowledged, working alongside experts from diverse fields.
  • Comprehensive Benefits: Enjoy a competitive compensation package, including health benefits, retirement plans, and initiatives that support work-life balance.

You bring:

  • Education and Experience: A Bachelor's degree is required; a Master's degree is preferred, along with 5-10+ years of relevant experience.
  • Effective Communication: Strong ability to communicate, present, and influence effectively with clients and team members.
  • Leadership Skills: Proven leadership abilities, high energy, and a passion for the business.
  • Business Acumen: Solid business sense and industry experience in driving growth.
  • Market Knowledge: Familiarity with market segments and industry trends.
  • Project Management: Capability to lead client initiatives from inception to completion.
  • Customer Dedication: Commitment to delivering exceptional customer service.
  • Personal Skills: Confidence and strong interpersonal abilities.
  • Team Player: Capacity to work effectively in a team and maintain positive relationships.
  • Willingness to Travel: Openness to travel as necessary.

DSM is dedicated to fostering an inclusive environment where engaged and empowered individuals drive innovation and progress. We strive to create a workplace where equal opportunity is available to all. We do not discriminate based on any personal characteristics.

As an equal opportunity employer, our recruitment practices prioritize inclusivity and fairness. We encourage the recruitment of a diverse workforce, representative of the communities we serve, by using inclusive language and diversified sourcing strategies. Selection is based on qualifications, competency, experience, performance history, and team fit to promote fair opportunities.

Employment decisions are made based on job-related factors, irrespective of an applicant's personal background. We are committed to providing reasonable support for disabled applicants during the recruitment process.