Client Services Manager
3 weeks ago
We are seeking a highly skilled and experienced Client Services Manager to join our team at the Institute of Electrical and Electronics Engineers (IEEE).
Job SummaryThe successful candidate will be responsible for building and maintaining relationships with IEEE customers in Eastern North America, promoting the use of IEEE publications and platforms, and providing training and support to customers.
Key Responsibilities- Plan, organize, and lead programs of awareness, training, and customer support using various modalities (online, hybrid, and in-person).
- Develop and implement workshops and events that educate, build customer relationships, and drive IEEE engagement for multiple audiences.
- Collaborate with IEEE Sales and Client Services Director to prioritize and plan effective activities, outreach, and travel for a region that includes academic, corporate, and government customers.
- Support IEEE Open Access by educating administrators and authors on OA workflows and author tools.
- Represent IEEE in designated territory by organizing complex events, such as IEEE Xplore customer meetings, authorship workshops, IEEE Student Branch-sponsored activities, university/industry outreach programs, customized events, and public speaking opportunities.
- Assist with introductions of new products and platforms.
- Support customers during roll-out of new subscriptions and monitor usage to encourage promotion of new content or platforms.
- Contact top customers regularly and sales colleagues to share customer information, upcoming plans, and strategies.
- Report customer feedback to product development and design teams through regular reports and updates to customer request lists.
- Create client-specific training and promotional materials, including custom tutorials, flyers, user guides, etc.
- Travel as needed for customer visits, conferences, training, and awareness events.
- Monitor emerging trends in outreach, training, Open Access, and scholarly communications.
- Bachelor's degree or equivalent experience required.
- Master's or other advanced degree in Library/Information Sciences or related field preferred.
- English fluency required.
- 4-7 years cumulative work experience with 5 years library, publishing, or STM database experience preferred.
- Proven online search and demonstration expertise required.
- Knowledge of information industry and library trends, methods, and technologies required.
- Demonstrated excellence in public speaking and interpersonal skills.
- Demonstrated training expertise and comfort with electronic information products.
- Enthusiasm and energy for customer engagement and independent business travel.
- Excellent writing skills.
- Knowledge of Open Access, scholarly communication, information industry, and library trends, methods, and technologies.
- Experience with scientific digital libraries or STEM background strongly desired.
- Strong organizational skills and attention to detail.
- Ability to travel 30% of the time.
- Demonstrated ability to work both independently and collaboratively as part of an international team.
- Strong familiarity with running meetings and events on web conferencing systems.
- Strong PC skills, including Microsoft Excel, Microsoft Word, PowerPoint, and booking tools.
- Video production skills (Camtasia) a plus.
-
Client Services Manager
4 weeks ago
Piscataway, New Jersey, United States Institute of Electrical and Electronics Engineers Full timeJob Title: Client Services ManagerWe are seeking a highly skilled and experienced Client Services Manager to join our team at the Institute of Electrical and Electronics Engineers (IEEE).Job Summary:The Client Services Manager will be responsible for building and maintaining relationships with IEEE customers in Eastern North America, promoting the use of...
-
Client Services Manager
3 weeks ago
Piscataway, New Jersey, United States IEEE Full timeJob Title: Client Services Manager Job Summary: IEEE is seeking a highly skilled and experienced Client Services Manager to join our team. As a key member of our Client Services department, you will be responsible for building and maintaining strong relationships with our customers in Eastern North America. Your primary goal will be to encourage usage and...
-
Customer Service Manager
2 weeks ago
Piscataway, New Jersey, United States Evonik Full timeAbout the RoleWe are seeking a highly skilled Customer Service Manager to join our team at Evonik Corporation. As a key member of our customer service organization, you will be responsible for developing and implementing customer service policies and procedures that align with our company's goals and values.Key ResponsibilitiesLead weekly S&OP meetings and...
-
Product Launch Manager
4 weeks ago
Piscataway, New Jersey, United States Parraway Recruitment Services Full timeJob Title: Product Launch ManagerAt Parraway Recruitment Services, we are seeking a highly skilled Product Launch Manager to join our team. As a key member of our product launch process, you will be responsible for developing and executing go-to-market plans for all new products and services.Key Responsibilities:Manage all elements of the product launch...
-
Protein Services Product Manager
6 days ago
Piscataway, New Jersey, United States GenScriptProBio Full timeAbout GenScriptGenScript Biotech Corporation is a global biotechnology group with a strong presence across North America, Europe, the Greater China, and Asia Pacific. Founded in 2002, the company has established itself as a leading player in the biotechnology industry.About ProBioProBio is a division of GenScript that provides end-to-end CDMO services from...
-
Global Protein Services Manager
4 weeks ago
Piscataway, New Jersey, United States GenScriptProBio Full timeJob Title: Senior Global Product Manager/Director, Protein ServicesAbout the Role:We are seeking a highly skilled and experienced Senior Global Product Manager/Director to lead our Protein Services business. As a key member of our team, you will be responsible for managing the key product line services of the Protein business, leading projects from...
-
Procurement Manager for Facilities Services
2 days ago
Piscataway, New Jersey, United States Colgate-Palmolive Full timeJob SummaryWe are seeking a highly skilled Procurement Manager for Facilities Services to join our team at Colgate-Palmolive. This role will be responsible for managing and optimizing the procurement for Facilities Services for Colgate NA, Hills NA, and Corporate Division.Key ResponsibilitiesDevelop and implement a comprehensive procurement strategy for...
-
Global Protein Services Product Manager
4 weeks ago
Piscataway, New Jersey, United States GenScriptProBio Full timeJob Title: Senior Global Product Manager/Director, Protein ServicesGenScript/ProBio is seeking a highly skilled and experienced Senior Global Product Manager/Director to lead the Protein Services product line. This role will be responsible for managing the key product line services of the Protein business, including product lifecycle management, market...
-
Business Development Manager
4 days ago
Piscataway, New Jersey, United States Winsor Consulting Full timeWe are seeking a highly motivated and results-driven Business Development Manager to join our team at Winsor Consulting.As a Business Development Manager, you will be responsible for building relationships with potential clients, identifying their needs, and offering solutions that our company can provide.Key responsibilities include:Building relationships...
-
Protein Services Market Development Manager
4 weeks ago
Piscataway, New Jersey, United States GenScriptProBio Full timeAbout GenScript/ProBioGenScript/ProBio is a global biotechnology group with a strong presence across North America, Europe, the Greater China, and Asia Pacific. Founded in 2002, we have established ourselves as a leading provider of gene synthesis technology and related services.ProBio's MissionProBio is committed to making humans and nature healthier...
-
Protein Services Market Development Manager
4 weeks ago
Piscataway, New Jersey, United States GenScriptProBio Full time{"h1": "Market Development Manager, Protein Services", "p": "Join GenScript/ProBio, a global biotechnology group, as a Market Development Manager, Protein Services. In this role, you will be responsible for managing the key product line services of the Protein business. This includes leading projects from definition through launch phase, gathering customer...
-
Global Protein Services Product Manager
5 days ago
Piscataway, New Jersey, United States GenScriptProBio Full timeAbout GenScriptGenScript Biotech Corporation is a global biotechnology group with a presence across North America, Europe, the Greater China, and Asia Pacific. Founded in 2002, the company has established itself as a leading player in the biotechnology industry.ProBioProBio is a CDMO service provider that offers end-to-end solutions for drug discovery and...
-
Protein Services Market Development Manager
6 days ago
Piscataway, New Jersey, United States GenScriptProBio Full timeAbout GenScriptGenScript Biotech Corporation is a global biotechnology group with a presence across North America, Europe, the Greater China, and Asia Pacific. Founded in 2002, the company has established itself as a leading provider of gene synthesis technology-based services, including life science CRO, enzyme and synthetic biology products, biologics...
-
Protein Services Market Development Manager
3 days ago
Piscataway, New Jersey, United States GenScriptProBio Full timeAbout the RoleThe Market Development Manager, Protein Services is a key position within the Protein business unit at GenScript/ProBio. This role is responsible for managing the product lifecycle, including P&L, market analysis, product roadmap & strategy, pricing review, process optimization, and internal system upgrades.Key ResponsibilitiesManage product...
-
Piscataway, New Jersey, United States GenScriptProBio Full timeJob DescriptionAbout GenScriptGenScript Biotech Corporation is a global biotechnology group with a presence across North America, Europe, the Greater China, and Asia Pacific. Our businesses encompass four major categories based on our leading gene synthesis technology, including operation as a Life Science CRO, enzyme and synthetic biology products,...
-
Scientific Solutions Manager
3 weeks ago
Piscataway, New Jersey, United States Sampled Full timeJob OverviewSampled is seeking a highly skilled Scientific Solutions Manager to join our team. As a key member of our Scientific Solutions Team, you will be responsible for developing and providing custom technical and business solutions to scientists with the need to analyze and store preclinical and clinical samples.The ideal candidate will have a strong...
-
Senior Account Manager
6 days ago
Piscataway, New Jersey, United States dsm-firmenich Full timeAbout the RoleWe are seeking a highly skilled Senior Account Manager to join our team. As a key member of our client team, you will be responsible for driving the growth of our assigned accounts and ensuring that our products reach new heights across multiple channels.Your primary responsibility will be to manage business opportunities and ensure follow-up...
-
Business Development Manager
6 days ago
Piscataway, New Jersey, United States Pharmaron Full timeAbout the RoleWe are seeking a highly skilled Business Development Manager to join our team at Pharmaron. As a key member of our organization, you will be responsible for cultivating and maintaining business relationships with clients, promoting our integrated drug discovery and CMC capabilities, and driving business growth and profitability.Key...
-
Senior Account Manager
3 weeks ago
Piscataway, New Jersey, United States dsm-firmenich Full timeAbout the RoleWe are seeking a highly skilled Senior Account Manager to join our team. As a key member of our client team, you will have the opportunity to work closely with our customers and internal departments to drive business growth and success.Key ResponsibilitiesLead account development and growth in assigned territories/key categories, connecting...
-
Senior Quality Assurance Manager
15 hours ago
Piscataway, New Jersey, United States ValueMomentum Full timeJob Title: Senior Quality Assurance ManagerLocation: RemoteJob Type: Full-timeAbout the Role:We are seeking a highly skilled Senior Quality Assurance Manager to lead our quality assurance team in delivering high-quality projects to our clients in the insurance industry.Key Responsibilities:Conduct project execution in a global delivery model, client...
