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Customer Service Coordinator
2 months ago
Job Summary:
Global Channel Management, Inc is seeking a highly skilled Customer Service Dispatcher to join our team. As a key member of our customer service department, you will be responsible for providing exceptional service to our clients.
Key Responsibilities:
- Receive, enter, and check Accounts Receivable and schedule customer phone requests for service in the system.
- Take service calls, communicate effectively with customers, and take ownership of service calls from creation to completion.
- Reassign work as needed, making judgments based on current workloads and priorities.
- Evaluate and resolve customer complaints in a professional and timely manner.
- Collaborate with supervisors and technicians to ensure seamless service delivery.
Requirements:
- Proficient with computers and Windows applications.
- Experience with Oracle is a plus.
- Excellent communication and problem-solving skills.
- Ability to work in a fast-paced environment and prioritize tasks effectively.
What We Offer:
Global Channel Management, Inc offers a competitive salary, comprehensive benefits package, and opportunities for professional growth and development.
