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Emergency Department Ambassador

2 months ago

Flagstaff, Arizona, United States Northern Arizona Healthcare Corporation Full time
Job Summary

We are seeking a highly skilled and compassionate Emergency Department Ambassador to join our team at Northern Arizona Healthcare Corporation. As a key member of our patient experience team, you will play a vital role in ensuring that our patients and their families receive exceptional care and service.

Key Responsibilities
  • Customer Relations
    • Greet patients and visitors with a warm and welcoming smile, setting the tone for a positive experience.
    • Provide personalized wayfinding services to ensure patients and visitors navigate our facilities with ease.
    • Offer one-on-one attention to detail, providing exceptional customer service and addressing any concerns or questions.
    • Demonstrate professionalism and empathy in a sensitive environment, making a positive impact on our patients' lives.
  • Administrative
    • Utilize computer systems and software to efficiently manage tasks and maintain accurate records.
    • Maintain high standards of cleanliness and organization in our public waiting areas, ensuring a comfortable and welcoming environment for our patients and visitors.
    • Order supplies and equipment within budgetary guidelines, ensuring that our facilities are well-stocked and equipped to meet the needs of our patients.
  • Compliance/Safety
    • Report any safety-related incidents in a timely manner, ensuring that our facilities remain a safe and healthy environment for our patients and staff.
    • Attend all required safety training programs and maintain up-to-date knowledge of cyber security trends and best practices.
    • Ensure that all certifications and licenses are up-to-date and valid, meeting the requirements of our organization.
Requirements
  • Education
    • High school diploma or equivalent required.
  • Certification & Licensures
    • BLS certification required.
  • Experience
    • Customer service experience required.
    • Healthcare experience preferred.
What We Offer

As a valued member of our team, you will have the opportunity to work in a dynamic and supportive environment, where you can make a real difference in the lives of our patients and their families. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.