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Customer Service Representative
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We are seeking a highly motivated and empathetic Customer Care Representative to join our team at Elevance Health. As a key member of our customer service team, you will play a vital role in delivering exceptional service to our members, providing support and guidance on healthcare-related inquiries, and helping to resolve complex issues.
Key Responsibilities- Provide timely and effective support to members via phone, email, and chat, addressing their questions, concerns, and issues related to healthcare benefits and services.
- Act as a trusted advisor and educator, helping members navigate the healthcare system, understand their benefits, and make informed decisions about their care.
- Collaborate with internal stakeholders, including healthcare professionals and claims specialists, to resolve complex issues and provide seamless support to members.
- Stay up-to-date on product knowledge, regulatory requirements, and industry trends to ensure accurate and informed responses to member inquiries.
- Participate in ongoing training and development programs to enhance skills and knowledge, and contribute to the continuous improvement of our customer service processes.
- High school diploma or equivalent required; previous experience in customer service or a related field preferred.
- Excellent communication and interpersonal skills, with the ability to empathize with members and provide personalized support.
- Strong problem-solving and analytical skills, with the ability to navigate complex issues and provide effective solutions.
- Ability to work in a fast-paced environment, handling multiple priorities and deadlines while maintaining a high level of accuracy and attention to detail.
- Flexibility to work in a hybrid environment, with a mix of remote and on-site work arrangements.
- A competitive salary and benefits package, including medical, dental, and vision coverage, as well as a 401(k) matching program.
- Opportunities for career growth and professional development, with ongoing training and education programs to enhance skills and knowledge.
- A dynamic and supportive work environment, with a team of experienced professionals who are passionate about delivering exceptional customer service.
- A comprehensive onboarding program, including paid training and mentorship, to ensure a smooth transition into the role.
