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Private Mail Center Supervisor

2 months ago

Brentwood, Tennessee, United States Goin' Postal Brentwood Full time
Job Overview

We are looking for a skilled and customer-oriented professional to take on the role of Private Mail Center Supervisor. This position is responsible for managing the daily functions of our private mail center, which includes overseeing packing and shipping services, as well as office services such as faxing, scanning, notary, shredding, and printing. The ideal candidate will possess strong leadership abilities, attention to detail, and a commitment to providing outstanding customer service.

Key Responsibilities:
  • Manage the opening and closing of the facility, ensuring all operational procedures are adhered to for a seamless start and finish to the business day.
  • Direct the daily activities of the private mail center, including managing mailbox rentals, sorting and distributing incoming mail and packages, and addressing customer inquiries.
  • Lead and mentor staff, ensuring high standards of customer service and operational effectiveness.
  • Assist customers with packing and shipping needs, ensuring proper packaging and selecting suitable shipping options for both domestic and international deliveries using various carriers.
  • Provide office services, including faxing, scanning, shredding, and notary services.
  • Operate printing machinery and oversee print jobs as necessary, ensuring quality outcomes and utilizing software for print job optimization.
  • Maintain cleanliness and organization within the mail center, office service areas, and printing stations.
  • Manage inventory of packing, shipping, and office supplies to ensure adequate stock levels.
  • Address customer complaints and issues, escalating to higher management when necessary.
  • Ensure adherence to company policies, procedures, and safety regulations.
  • Keep accurate records of transactions, shipments, and inventory.
Qualifications:

High school diploma or equivalent; additional education or training in management, customer service, or a related field is advantageous.

  • Demonstrated leadership skills.
  • Prior experience in a managerial capacity within a mail center, packing and shipping, or office services environment is preferred but not mandatory.
  • Familiarity with printing equipment and relevant software is a plus.
  • Must be a Notary Public or willing to obtain certification (training and expenses covered by the employer).
  • Strong interpersonal skills with the ability to lead and inspire a team.
  • Detail-oriented with excellent organizational capabilities and the ability to manage multiple tasks in a dynamic environment.
  • Basic computer proficiency and familiarity with office equipment (printers, scanners, etc.).
  • Ability to lift and carry packages weighing up to 50 pounds.
Work Schedule:

Full Time, 36-40 hours per week, Monday through Friday with occasional Saturday coverage.

Benefits:
  • Paid Training
  • Vacation accrual