IT Support Specialist

5 days ago


Idaho Falls, Idaho, United States City of Idaho Falls, ID Full time
Job Summary

The City of Idaho Falls is seeking a highly skilled IT Support Specialist to join our team. As an IT Support Specialist, you will be responsible for performing a variety of working level, complex technical duties related to the day-to-day installation and maintenance of City Information Technology systems and operations.

Key Responsibilities
  • Provide an outstanding level of IT customer service to City Departments and consultants both with call-in, email, and on-site support.
  • Build, deploy, test and maintain Personal Computers (PC), mobile devices, and related hardware and software for all City Departments.
  • Assist in maintaining City Server and related equipment and software.
  • Manage and configure IP phone system.
  • Provide under supervision, systems and network security and installs security patches.
  • Train City users in PC hardware and software and related functions.
Requirements
  • Education: Completion of two (2) years of technical college or a four (4) year degree in computer science, computer programming, or related fields.
  • Experience: Two (2) years of progressively responsible experience performing PC desk support of IT duties.
  • Knowledge, Skills, and Abilities: Networking (LAN/VLAN) system management concepts; information system management concepts; hardware configurations and capabilities; operating system fundamentals; data communication concepts; NetWare/Windows Servers systems, PC operating systems, applications and programs, networking documentation procedures.
Work Environment

The incumbent of the position performs in a typical office setting with appropriate climate controls and at times, outside in an automotive/mobile office. Tasks require a variety of physical activities, not generally involving muscular strain, such as walking, standing, stooping, sitting, reaching, and lifting.


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