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Front Office Representative

2 months ago

Madison, Wisconsin, United States HYATT Hotels Full time

Hotel Guest Experience Specialist

At Hyatt Hotels, we believe in the power of creating unforgettable experiences for our guests. We strive to make every stay a memorable one, and we're looking for a talented individual to join our team as a Hotel Guest Experience Specialist.

Key Responsibilities:

  • Provide exceptional customer service to guests, ensuring their needs are met and exceeded.
  • Contribute to a positive and welcoming hotel environment, maintaining high standards of cleanliness and organization.
  • Work collaboratively with colleagues to ensure seamless guest experiences, from check-in to check-out.
  • Develop a deep understanding of our hotel's amenities and services, enabling guests to make informed decisions.
  • Stay up-to-date with hotel operations, policies, and procedures to provide accurate information to guests.

Requirements:

  • Previous customer service experience, preferably in a hotel or related field.
  • Strong communication and interpersonal skills, with the ability to work effectively with diverse groups.
  • Flexibility to work a variety of shifts, including mornings, evenings, weekends, and holidays.
  • Ability to multitask, prioritize tasks, and maintain a high level of productivity in a fast-paced environment.
  • Basic computer skills, including proficiency in Microsoft Office applications.

Why Work for Hyatt Hotels?

  • Competitive compensation and benefits package.
  • Opportunities for career growth and professional development.
  • A dynamic and supportive work environment.
  • Recognition and rewards for outstanding performance.

Our Values:

  • Empathy: We care about our guests and colleagues, and strive to create a sense of belonging.
  • Integrity: We operate with honesty, transparency, and accountability.
  • Respect: We value diversity, inclusivity, and respect for all individuals.
  • Inclusion: We welcome and celebrate differences, fostering a culture of belonging.
  • Experimentation: We encourage innovation, creativity, and calculated risk-taking.
  • Wellbeing: We prioritize the physical, emotional, and mental well-being of our guests and colleagues.