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Payroll Specialist
2 months ago
Asure Software is seeking a skilled Payroll Specialist to join our team. In this role, you will be responsible for delivering expert payroll processing and services to our clients, ensuring accuracy and compliance with all applicable laws and regulations.
Key Responsibilities- Enter and maintain employee-related information in the payroll system, including personnel changes, wage adjustments, garnishments, child support, and tax withholding changes.
- Administer all payrolls within an assigned portfolio of customers, ensuring timely and accurate processing, and compliance with all applicable laws and regulations.
- Process various payroll scenarios, including weekly, semi-monthly, and custom calendar, hourly, salary, commissions, multi-state, and more.
- Produce preliminary payroll reports and compare them against time sheets and other payroll data to confirm accuracy.
- Verify time and attendance records, wage computation, hours worked, and pay adjustments, and post information into appropriate records.
- Develop and maintain positive relationships with each client, serving as a trusted, go-to source for payroll processing support and best-practice recommendations.
- Respond to customer telephone and/or email inquiries and take appropriate action, in compliance with customer's Service Level Agreements.
- Responsible for quality control and auditing to ensure accuracy and low error or defect percentage.
- Assist with month-end, quarter-end, and year-end processes, including communicating with clients on ACA activities and W2 pay/deduction code mapping verifications.
- Assist with the training and re-education sessions with customers on system functions and changes in the regulatory environment.
- Assist and/or manage updates to customers' leave (PTO) plans and ancillary products, such as benefits and 401(k) plans.
- Pro-actively and independently problem-solve issues relating to payroll and tax law inquiries when necessary.
- Assist in the growth development of payroll specialists to different levels by acting as a mentor, cross-training on more complex client needs, and teaching Level II responsibilities to a Level I.
- Interpret information in payroll publications to problem-solve issues relating to payroll and tax law inquiries when necessary.
- Keep afloat the features and functionality of the payroll processing system and changes in wage and tax laws, becoming the go-to person on how to use the system's features and functionality.
- Build and/or update Payroll procedures manual to ensure documented 'how to' processes encompass functionality changes.
- In-depth understanding and set up of complex: Time Off Accrual (TOA), Benefit Table HR Package information setup, VMR troubleshooting, and Time Clock troubleshooting/adding employees.
- Set up and assist with changes of complex General Ledger for clients and ADHOC reports.
- CPP certification or 5+ years of automated payroll experience.
- Associate degree in an accounting, finance, or business, or equivalent work experience required. Bachelor's degree preferred.
- Previous payroll processing experience in a client-facing environment, such as a Service Bureau Organization (SBO).
- Direct experience in a variety of SaaS payroll systems, and ability to learn new ones.
- Project management skills to execute while navigating through a variety of different tasks.
- Professional presentation of written information, clear and effective for success with clients.
- Excellent organizational skills, attention to detail.
- Exceptional customer service skills and ability to Deliver Awesome to our clients and teammates.
- Polished communication skills both verbal and written.
- Medical, Dental, Vision, HSA, FSA - All effective on day 1.
- Company-paid Basic Life Insurance, A+D, Long-Term Disability, and Short-Term Disability.
- 401K Program with 3% safe harbor contribution.
- Employee Stock Purchase Program.
- Fitness Reimbursement Program.
- Self-Managed PTO.
To provide Human Capital Management (HCM) software and services that help companies grow, while nurturing a culture of growth around us.
- Helping customers grow by getting the most from their human capital.
- Helping our employees grow personally and professionally.
- Growing relationships in our communities that inspire goodness.
- Grow shareholder value.
Be the most trusted Human Capital Management resource to entrepreneurs everywhere.
Our ValuesReflect who we are and what we stand for as a company.
- Embrace Change.
- Lead with Integrity.
- Own the Outcome.
- Deliver Awesome.
- Be a Good Human.
