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Guest Experience Coordinator

2 months ago


Farmington, New Mexico, United States Nemacolin Woodlands Full time
Job Summary

Nemacolin Woodlands is seeking a highly skilled and customer-focused Guest Service Agent to join our team. As a key member of our Telephone Department, you will be responsible for providing exceptional customer service to our guests, ensuring their needs are met and exceeded.

Key Responsibilities:
  • Answer incoming calls in a timely and professional manner, using proper telephone etiquette.
  • Transfer calls to the appropriate extensions, ensuring seamless communication with our guests.
  • Complete daily morning wake-up calls and respond to guest inquiries in a timely and accurate manner.
  • Answer general reservation questions and provide information on resort activities, facilities, and directions.
  • Direct guests to the appropriate departments, ensuring their needs are met and exceeded.
  • Screen all outgoing calls from the switchboard, maintaining confidentiality and discretion.
  • Maintain updated guest messages, ensuring accurate and timely communication.
Requirements:
  • High school diploma or equivalent required.
  • Ability to work a variety of shifts, including evenings, weekends, and holidays.
  • Fluent English language skills.
  • Ability to work in a fast-paced environment, prioritizing tasks and managing multiple calls simultaneously.
What We Offer:
  • A competitive salary and benefits package.
  • Opportunities for advancement and professional growth.
  • A dynamic and supportive work environment.
  • Recognition and rewards for exceptional performance.