Patient Access Coordinator

4 weeks ago


Mount Clemens, Michigan, United States McLaren USA Full time
Job Summary:

As a Patient Access Representative with McLaren USA, you will play a vital role in ensuring a smooth and timely registration and admission process for our patients. Under the direction of the Patient Access Registration Front Line leadership team, you will be accountable for accurately and efficiently performing registration and financial functions via Electronic Medical Record (EMR).

Key Responsibilities:

  1. Accurately and efficiently register patients in appropriate status, following registration guidelines while ensuring the accurate and timely documentation of demographic and financial data.
  2. Greet customers promptly with a warm and friendly reception.
  3. Collects, documents, and scans all required demographic and financial information.
  4. Direct patients to appropriate settings, explaining and apologizing for any delays.
  5. Estimates and collects copays, deductibles, and other patient financial obligations.
  6. Manage all responsibilities within Compliance guidelines as outlined in the Hospital and Department Compliance Plans and in accordance with Meaningful Use requirements.
  7. May facilitate the use of electronic registration tools where available.
  8. Performs duties otherwise assigned by Management.

Requirements:

  • High school diploma or equivalent required.
  • 1-year experience in a customer service role or healthcare industry.

Preferred Qualifications:

  • Working knowledge of Windows, Excel, Word, Outlook, Cerner, EPIC, or other EMR system, Electronic Eligibility System, and various websites for third-party payers for verification.

Equal Opportunity Employer of Minorities/Females/Disabled/Veterans

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