Customer Service Representative

4 weeks ago


Kansas City, Missouri, United States RemX Full time
Job Opportunity

We are seeking a highly skilled Customer Service Representative to join our team at RemX, a leading professional staffing division of EmployBridge. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, responding to consumer inquiries and issues, and meeting performance goals in areas such as efficiency, call quality, and customer satisfaction.

Key Responsibilities:

  • Respond to and resolve consumer inquiries and issues in a timely and professional manner.
  • Provide education and status on previously submitted pre-authorizations or pre-determination requests.
  • Meet performance goals in areas such as efficiency, call quality, and customer satisfaction.

Requirements:

  • 1 year of recent call center experience.
  • 6 months of previous remote work experience.
  • High School diploma or equivalent required.
  • Complete Bilingual Spanish Test and Basic computer assessment.

We are an equal opportunity employer and evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.



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