Customer Service Representative
2 weeks ago
At UNOde50, we're looking for a talented individual to join our team as a Wholesale Customer Service Representative. As a key member of our sales team, you'll be responsible for providing exceptional customer service and support to our wholesale customers.
Key Responsibilities:
- Assist customers and sales representatives with all questions and concerns via phone and email.
- Create new customer accounts and update existing information as necessary.
- Resolve product or service problems by clarifying customer complaints, determining the cause, and selecting the best solution.
- Oversee sales order booking from order processing to shipment and invoicing to ensure timely delivery.
- Maintain financial accounts by processing customer adjustments and applying credits and returns.
- Recommend potential products or services to management by collecting customer information and analyzing needs.
- Run weekly reports to monitor delivery coordination and identify potential problems.
Requirements:
- Minimum 1-2 years of customer service or administrative experience.
- Excellent customer service skills, problem-solving abilities, and administrative skills.
- Conflict resolution, multi-tasking, and documentation skills.
- Computer proficiency in MS Excel, Word, PowerPoint, and Outlook.
Preferred Skills:
- Product knowledge inclination and sales inclination.
UNOde50 is an equal opportunity employer committed to maintaining a workplace free from prohibited employment conduct and promoting a culture of inclusion and diversity.
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