Hotel Front Desk Representative

3 weeks ago


Tucson, Arizona, United States Studio 6 & Motel 6 Tucson North Full time
Job Overview

We are seeking a part-time Guest Services Agent to join our team at Studio 6 & Motel 6 Tucson North. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our guests, ensuring a warm and welcoming experience during their stay.

Key Responsibilities
  • Register and assign rooms to guests, ensuring a smooth check-in process
  • Confirm phone and online reservations, verifying guest information and room availability
  • Respond to guest needs, requests, and complaints in a professional and courteous manner
  • Collect payment from guests, handling cash and credit transactions with accuracy
  • Maintain accurate records of occupied rooms and guests, ensuring seamless communication with housekeeping and maintenance teams
Requirements
  • Previous experience in customer service, front desk service, or related fields, with a proven track record of delivering exceptional service
  • Ability to build rapport with guests, providing a warm and welcoming experience
  • Strong organizational skills, with attention to detail and ability to multitask
  • Excellent written and verbal communication skills, with the ability to communicate effectively with guests and colleagues
What We Offer
  • A dynamic and supportive work environment, with opportunities for growth and development
  • A competitive hourly rate, with opportunities for overtime and bonuses
  • A comprehensive training program, ensuring you have the skills and knowledge to excel in your role


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