Hotel Front Desk Representative

5 days ago


Tucson, Arizona, United States Studio 6 & Motel 6 Tucson North Full time
Job Summary

We are seeking a highly skilled and customer-focused Guest Services Agent to join our team at Studio 6 & Motel 6 Tucson North. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring a seamless and enjoyable stay.

Key Responsibilities
  • Register and assign rooms to guests, ensuring accurate and efficient check-in and check-out processes.
  • Confirm phone and online reservations, and respond to guest needs, requests, and complaints in a timely and professional manner.
  • Collect payment from guests, and maintain accurate records of occupied rooms and guests.
  • Communicate pertinent guest information to designated departments, ensuring seamless communication and collaboration.
Requirements
  • Previous experience in customer service, front desk service, or other related fields, with a proven track record of delivering exceptional service.
  • Ability to build rapport with guests, and provide a welcoming and friendly demeanor.
  • Strong organizational skills, with the ability to multitask and prioritize tasks effectively.
  • Excellent written and verbal communication skills, with the ability to communicate effectively with guests, colleagues, and management.
What We Offer
  • A competitive salary and benefits package.
  • Opportunities for advancement and professional growth.
  • A dynamic and supportive work environment.
  • Employee discounts and perks.

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