Field Service Engineer

2 weeks ago


St Louis, Missouri, United States BD Full time
Job Title: Field Service Engineer 1

BD is seeking a skilled Field Service Engineer to provide technical support for our Pyxis automated dispensing systems in hospitals and healthcare facilities. As a Field Service Engineer, you will be responsible for troubleshooting and resolving issues with our proprietary hardware and software system components.

Key Responsibilities:
  • Provide remote and on-site technical support for BD Pyxis automated dispensing systems
  • Diagnose and resolve issues with proprietary hardware and software system components
  • Implement a preventive maintenance program to ensure optimal system performance
  • Collaborate with multi-functional teams to understand and meet customer and business needs
  • Document all work order activity and maintain accurate records
Requirements:
  • Associate Degree in Healthcare Technology or related field preferred
  • 3-5 years of combination Hardware/Software/IT experience supporting proprietary and standard applications
  • 24x7 on-call experience in a customer-facing/field service environment
  • Good mechanical, computer, verbal, written, and time leadership skills
  • Computer electronics, Windows OS, network experience
  • Customer Support Certification a plus
What We Offer:
  • Competitive salary and benefits package
  • Opportunity to work with a leading medical technology company
  • Professional development and growth opportunities
  • Collaborative and dynamic work environment

At BD, we are committed to investing in our associates and providing a valuable, competitive package of compensation and benefits programs. We demonstrate this commitment by offering a performance-based culture, recognition opportunities, and a range of benefits to support your well-being and development.



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