SRE Production Support Specialist
2 weeks ago
We are seeking a highly skilled SRE Production Support professional to join our team at Diverse Lynx LLC. As an SRE Production Support specialist, you will be responsible for ensuring the smooth operation of our production environments, resolving incidents, and implementing changes to improve our services.
Key Responsibilities- Resolve incidents arising from Operation Command Center Alerts, Enterprise Monitoring Operations, and other sources.
- Deploy application-related artifacts to production environments within approved release windows.
- Report deployment issues and coordinate with Development Teams to resolve them.
- Work with Regional product teams and customer support teams to resolve Work Orders and perform traffic routing in support of infrastructure maintenance.
- Perform root cause analysis for high-severity incidents and take action to fix underlying causes.
- Support UAT testing, configure applications and artifacts, and assist with new customer onboarding.
- Review and approve change tickets, work with customers on ad-hoc queries, and collaborate with Development and Testing teams for defect analysis.
- Build automation scripts to reduce incidents and improve processes.
- Support customers in filling out Post Incident Reports and participate in War Room calls.
To be successful in this role, you will need to have excellent problem-solving skills, a strong understanding of cloud operations, and experience with incident resolution and change management. You should also be able to work effectively in a team environment and communicate complex technical information to non-technical stakeholders.
We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and detail-oriented individual who is passionate about delivering high-quality services, we encourage you to apply for this exciting opportunity.
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SRE Production Support Specialist
2 weeks ago
O'Fallon, Missouri, United States Diverse Lynx Full timeJob Title: SRE Production SupportJob Summary:We are seeking a highly skilled SRE Production Support professional to join our team at Diverse Lynx LLC. As an SRE Production Support specialist, you will be responsible for ensuring the smooth operation of our production environments, resolving incidents, and implementing changes to improve our services.Key...
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SRE Production Support Specialist
3 weeks ago
O'Fallon, Missouri, United States Diverse Lynx Full timeJob DescriptionAt Diverse Lynx LLC, we are seeking a highly skilled SRE Production Support Specialist to join our team. As a key member of our operations team, you will be responsible for ensuring the smooth operation of our production environments.Key Responsibilities:Resolve incidents arising from Operation Command Center Alerts, Enterprise Monitoring...
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