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Rental Support Specialist
2 months ago
We are seeking a highly skilled and customer-focused Customer Assistance Representative to join our team at Enterprise Holdings. As a key member of our branch team, you will provide exceptional customer service, support our rental operations, and contribute to the success of our business.
Key Responsibilities- Customer Service: Provide a high level of customer service by assisting customers with their rental needs, answering questions, and resolving issues in a timely and professional manner.
- Rental Operations: Assist with rental transactions, process returns, and maintain accurate records to ensure seamless rental experiences.
- Branch Support: Perform administrative tasks, such as data entry, reporting, and supply management, to support the efficient operation of our branch.
- Communication: Effectively communicate with customers, colleagues, and management to ensure clear understanding and resolution of issues.
- Teamwork: Collaborate with colleagues to achieve team goals, provide support during peak periods, and contribute to a positive and inclusive work environment.
- Customer Service Experience: Minimum 1 year of customer service or sales experience in retail, guest services, or administrative support.
- Communication Skills: Excellent verbal and written communication skills, with the ability to effectively communicate with customers, colleagues, and management.
- Problem-Solving: Strong problem-solving skills, with the ability to analyze issues, identify solutions, and implement effective resolutions.
- Teamwork: Ability to work collaboratively as part of a team, provide support during peak periods, and contribute to a positive and inclusive work environment.
