Cannabis Retail Specialist

1 week ago

St Augustine, Florida, United States Trulieve Full time
Trulieve: Committed to Patient Care

At Trulieve, we are dedicated to enhancing the lives of our patients through our exceptional products and services. If you are passionate about making a difference in the lives of others, this position may be a perfect fit for you.

Our mission is to provide patients with reliable relief through our carefully cultivated products. We ensure that our plants are nurtured in a controlled environment, minimizing the use of harmful chemicals and pests, thus preserving the natural integrity of our offerings.

Our product range is specifically formulated to address various medical conditions, including but not limited to seizures, chronic pain, severe muscle spasms, and nausea.

Our team of knowledgeable professionals collaborates closely with healthcare providers to recommend the most suitable products and dosages, ensuring our patients receive the compassionate care they deserve.

Position Overview:

The Cannabis Retail Specialist plays a crucial role in guiding customers through their cannabis journey by providing education on product benefits and potential effects. This position requires a strong understanding of our offerings to deliver outstanding customer service. The primary responsibility is to facilitate customer purchases in compliance with state regulations while ensuring a positive shopping experience.

Key Responsibilities:
  • Deliver exceptional service to customers, guests, and colleagues.
  • Show empathy and compassion towards patients.
  • Provide an elevated service experience through comprehensive product knowledge.
  • Assist management with returns in line with company policies.
  • Efficiently prepare and process patient orders.
  • Adhere to Trulieve's policies and procedures.
  • Collaborate with the on-duty leader to enhance customer satisfaction.
  • Support customers with product or device inquiries.
  • Work with management to resolve customer concerns.
  • Document customer feedback in their profiles.
  • Maintain a clean and organized workstation.
  • Perform additional tasks as assigned by management.
Additional Responsibilities:
  • As a Delivery Associate, possess a valid driver's license and maintain a clear driving record.
  • As Online Support, assist with processing online orders promptly.
Qualifications:
  • High school diploma or equivalent; experience in retail or customer service is preferred.
  • Must be at least 21 years old (or 18 in certain states).
  • Prior retail or customer service experience is advantageous.
  • Experience with cash handling is required.
  • Ability to work independently in a fast-paced environment.
  • Excellent communication skills, both verbal and written.
  • Ability to work effectively in a team setting.
  • Strong interpersonal skills and professionalism.
  • Must be able to follow instructions accurately.
  • Ability to interact respectfully with customers and team members.
  • Must possess the physical and mental capabilities to perform job duties.
  • Must pass a comprehensive background check.
Physical Requirements:

While performing the duties of this role, the employee is required to:
  • Move throughout the facility, including confined spaces.
  • Communicate effectively with others.
  • Manipulate objects of varying sizes and weights.
  • Lift and carry objects up to 50 lbs.
  • Occasionally remain seated.
Work Schedule:
  • Flexible hours based on store needs, including evenings, weekends, and holidays.
  • This position may require up to 25 hours per week.
Trulieve is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We prohibit discrimination and harassment of any kind.

Trulieve: Supporting a Drug-Free Workplace

A comprehensive benefits package, including paid time off, is available for this position.

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