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Cannabis Retail Specialist

2 months ago

St Augustine, Florida, United States Trulieve Full time
Trulieve: Committed to Patient Care

At Trulieve, we are dedicated to enhancing the lives of our patients through our exceptional cannabis products. If you are passionate about providing support and education to those in need, this role may be ideal for you.

Our mission is to deliver the relief our patients seek with products they can rely on. We cultivate our plants in a controlled environment, prioritizing natural growth methods to minimize the use of harmful chemicals and pests.

Our offerings are specifically formulated to address a variety of medical conditions, including but not limited to seizures, chronic pain, nausea, and appetite loss associated with serious illnesses.

Our trained professionals collaborate closely with healthcare providers to ensure that patients receive the appropriate products and dosages for their unique needs.

Position Overview:

The Cannabis Retail Specialist plays a crucial role in guiding customers through their cannabis experience by providing valuable information about product benefits and potential effects. This position requires a solid understanding of our product range and a commitment to delivering outstanding customer service.

Key Responsibilities:
  • Deliver exceptional service to customers, guests, and colleagues.
  • Exhibit empathy and compassion towards patients.
  • Uphold the Trulieve experience through superior service standards and product knowledge.
  • Assist management with returns in compliance with company policies.
  • Efficiently prepare and process patient orders.
  • Adhere to Trulieve's policies and procedures.
  • Collaborate with the on-duty leader to enhance customer satisfaction.
  • Address customer inquiries regarding products or devices.
  • Work with management to resolve customer concerns.
  • Document customer feedback and issues accurately.
  • Maintain a clean and organized workstation throughout the shift.
  • Perform additional tasks as assigned by management.
Additional Duties as Delivery Associate:
  • Possess a valid driver's license and maintain a clear driving record.
  • Follow all company policies and procedures as a delivery associate.
Additional Duties as Online Support:
  • Assist with processing online orders, including deliveries, within a two-hour timeframe.
Qualifications:
  • High school diploma or equivalent; experience in retail or a related field is preferred.
  • Must be at least 21 years old (or 18 in specific states).
  • Prior experience in retail or customer service is advantageous.
  • Experience with cash handling is required.
  • Ability to work independently in a fast-paced environment and interact with diverse personalities.
  • Excellent communication skills, both verbal and written.
  • Ability to work effectively without supervision and as part of a team.
  • Strong interpersonal skills and professionalism to engage with all levels of staff.
  • Ability to follow written and oral instructions accurately.
  • Must be able to interact respectfully with customers and team members.
  • Must be able to communicate in conversational English and operate electronic devices.
  • Must pass a comprehensive background check.
Physical Requirements:

While performing the duties of this role, the employee is expected to:
  • Move throughout the facility, including confined spaces, and communicate effectively with others.
  • Manipulate objects of varying sizes and weights, push/pull objects up to 50 lbs, and lift/carry items as needed.
  • Occasionally remain seated during certain tasks.
Work Schedule:
  • Flexible hours based on store needs, including evenings, weekends, and holidays.
  • This position may require up to 25 hours per week.
Trulieve is an equal opportunity employer, promoting a drug-free workplace and ensuring a supportive environment for all employees.

Comprehensive benefits, including paid time off, are available for this position.