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Sales Operations Analyst

2 months ago

Bloomingdale, Illinois, United States Jobot Full time
Exciting opportunity for a Sales Operations Specialist with a leading packaging and plastics firm

About Us:
We are a comprehensive provider of both standard and customized packaging solutions, along with machinery and automation services. Our holistic approach ensures that we deliver not just products, but also valuable consultation to enhance efficiency and reduce costs.

Why Consider This Role?
  • Positive and collaborative company culture.
  • Attractive compensation structure including base salary and performance bonuses.
  • Extensive employer-sponsored benefits.
  • Opportunities for professional growth and skill development.


Key Responsibilities:

Sales Operations Support:
  • Order Management: Oversee and monitor customer orders, ensuring timely and precise delivery of products.
  • Sales Coordination: Serve as a communication bridge between the sales team, clients, and internal departments to ensure seamless operations.
  • Customer Support: Deliver outstanding customer service by addressing questions, resolving challenges, and maintaining high satisfaction levels.
  • Sales Reporting: Create and evaluate sales reports, monitor essential metrics, and provide insights to aid strategic decisions.
  • CRM Management: Keep the CRM system updated and accurate, offering training and support to the sales team.

Product Management:
  • Product Lifecycle Management: Assist in overseeing the product lifecycle from inception to launch, collaborating with R&D, production, and marketing.
  • Market Research: Conduct research to identify customer demands, market dynamics, and competitor strategies to guide product development.
  • Pricing Strategy: Work with sales and finance to formulate pricing strategies, assess margins, and ensure profitability.
  • Product Training: Create and present training materials to inform the sales team and clients about product features and advantages.
  • New Product Launches: Facilitate the introduction of new products, coordinating activities across functions for successful market entry.

Qualifications:
  • Bachelor's degree in Business, Marketing, or a related discipline.
  • 3-5 years of experience in sales operations, product management, or a comparable role in the packaging sector.
  • Strong analytical abilities to interpret data and provide actionable insights.
  • Proficiency in CRM platforms, Microsoft Office Suite, and sales reporting tools.
  • Excellent communication and interpersonal skills for effective teamwork.
  • Detail-oriented with robust organizational and project management capabilities.
  • Ability to excel in a fast-paced, evolving environment.