Senior Sales Operations Manager
4 weeks ago
We are seeking a highly skilled and experienced professional to lead our Field Sales Operations and Implementation team at DISH. As a key member of our organization, you will be responsible for driving sales strategy, enhancing customer service, and ensuring operational excellence across multiple business units.
Key Responsibilities
- Lead and manage all inbound/outbound customer service operations and sales strategies across Boost Mobile's retail locations.
- Develop and implement training programs for new hires and existing employees, ensuring alignment with company standards and market strategies.
- Establish and maintain effective communication with Customer Experience Leaders and cross-functional departments to drive operational stability and customer satisfaction.
- Design and implement continuous improvement initiatives that optimize market performance and enhance employee development.
- Monitor and achieve departmental budget objectives, ensuring financial accountability and effective resource management.
- Coordinate product and promotional launches, working closely with Area, Region, and Operations Directors to achieve Boost Mobile's key performance indicators (KPIs) and objectives (OKRs).
- Foster a high-performance culture focused on employee engagement, development, and retention.
- Gather and assess customer feedback to innovate and enhance service delivery.
- Lead, inspire, and develop a team of Field Implementation Managers, equipping them to coach new and existing sales employees effectively.
Requirements
- Bachelor's degree with at least 6 years of related experience or 10 years of sales and operations management experience.
- Proven experience in a management role within retail or wireless environments, with a strong focus on team development and execution.
- Excellent leadership, communication, and presentation skills, with the ability to engage effectively at all organizational levels.
- Strong analytical and problem-solving skills, with experience in change and vendor management preferred.
- Ability to travel 2-3 weeks per month across the country.
- Flexible and innovative mindset to thrive in a fast-paced, growth-oriented environment.
Compensation
Compensation: $185,000.00/Year - $225,000.00/Year
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