Senior Member Service Representative

1 week ago


Durham, North Carolina, United States Local Government Federal Credit Union Full time
Job Summary

We are seeking a highly skilled and experienced Senior Member Service Advisor to join our team at Local Government Federal Credit Union. As a key member of our branch operations, you will play a vital role in delivering exceptional member service and support to our valued customers.

Key Responsibilities
  1. Member Service and Support
  • Assist members with a wide range of transactions and services, including account openings, loan applications, and product promotions.
  • Provide personalized support and guidance to members, ensuring their financial needs are met and exceeded.
Branch Operations
  • Collaborate with the Civic Manager to ensure seamless branch operations, including opening and closing procedures, member service, and transaction processing.
  • Maintain accurate records and reports, ensuring compliance with regulatory requirements.
Relationship Building
  • Build and foster strong relationships with members, understanding their financial goals and objectives.
  • Develop and implement strategies to increase member engagement and loyalty.
Product Knowledge
  • Stay up-to-date on Credit Union products and services, including loan programs and digital solutions.
  • Effectively communicate product information to members, ensuring they are informed and empowered to make informed financial decisions.
Team Collaboration
  • Work closely with internal departments to ensure smooth operations and effective communication.
  • Participate in training and development opportunities to enhance skills and knowledge.
Requirements
  1. Education and Experience
  • Minimum 4-6 years of customer service experience, including 1-3 years in banking or member service.
  • High school diploma or equivalent required.
Skills and Qualifications
  • Excellent verbal, written, and interpersonal communication skills.
  • Demonstrated strong customer service skills and ability to work in a fast-paced environment.
  • Notary Public in North Carolina or ability to achieve within 6 months of employment.
  • PC proficient, including Microsoft Office and the Internet.
Culture and Values
  • Align with Local Government Federal Credit Union's values of integrity, self-awareness, courage, and respect for one another.
  • Embody a customer-centric approach, prioritizing member satisfaction and loyalty.


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