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IT PPMO Change Manager, Organizational Change Management Operations Lead

2 months ago

St Louis, Missouri, United States Washington University Full time
Job Summary

Washington University is seeking a highly motivated and experienced IT PPMO Change Management Operations Manager to join our team. As a key member of our Organizational Change Management (OCM) team, you will be responsible for managing OCM operations and project support, ensuring all communication channels meet OCM foundational standards and align with the University's IT Communication Strategy.

Key Responsibilities
  • Manage OCM Operations
    • Develop, establish, and monitor processes used in executing training and communications, including the creation of templates and style guides that align with organizational needs.
    • Establish metrics to identify and address operational and project communication gaps or barriers, ensuring adherence to communications strategy and effective information flow throughout the organization.
    • Analyze data and provide regular reports to leadership, highlighting achievements, areas for improvement, and recommendations.
    • Establish and coordinate deployment of tools used in conjunction with OCM activities.
    • Maintain communication channels that facilitate transparent and timely information flow across the organization's operational and project communication team members.
    • Monitor and evaluate the effectiveness of change management strategies, making recommendations and adjustments as needed. Identify and address any knowledge or skill gaps related to change management within the organization.
    • Attend IT Governance Intake meetings and manage the IT PPMO OCM Intake queue to capture upcoming OCM requests. Manage and monitor OCM resource allocations.
    • Work with customers to determine OCM support needs.
    • Escalate customer needs which cannot be met by OCM staff.
  • Supervision and Leadership
    • Serve as a leader and advocate of organizational change management standards (PROSCI) and Communications Strategy.
    • Develop staff technical and professional training paths to ensure staff maintain current skills.
    • Manage direct reports, including work assignments, setting priorities, hiring, coaching, mentoring, approving work plans, and preparing performance reviews.
    • Champion a culture of collaboration, learning, and continuous improvement across the organization.
    • Plan, support, and participate in PPMO OCM Outreach programs to ensure broad understanding of OCM services, resources, and processes across the University.
    • Establish and facilitate OCM Community of Practice sessions to establish best practices for change management and communications, processes, tools, and documentation.
    • Commit to a culture of innovation on the team, proactively exploring new ways to advance the team's efforts to exceed stakeholder expectations.
    • Foster an equitable, diverse, and inclusive environment by building and maintaining collaborative relationships with team members, peers, and leaders.
  • Other Duties
    • Perform other duties as assigned.
Working Conditions

This is a normal office environment role with the ability to work remotely and travel to the University campus as required with notice.