Operations Manager for Chandler Fashion Center Bowling Center

2 weeks ago


Chandler, Arizona, United States Round1 Full time
General Manager Job Description

We are seeking a highly skilled General Manager to lead our team at the Chandler Fashion Center bowling center.

Overview

The General Manager will be responsible for the overall success of our business, ensuring we meet or exceed sales goals, manage staffing, maintain a positive image, and provide excellent customer service.

Key Responsibilities
  • Sales and Profit Management

Meet or exceed sales targets through effective execution of company policies and procedures.

Staff Supervision

Directly supervise department managers to ensure compliance with store policies and procedures.

Customer Service

Provide customers with outstanding service through friendly, quick, efficient, accurate, and safe assistance.

Store Image and Maintenance

Maintain a pleasing store image by changing displays for better traffic flow.

Customer Relations
  • Courteous Interaction

Interact with customers in a courteous and professional manner.

Exceptional Customer Service

Provide exceptional customer service by addressing customer disputes and being readily accessible.

Human Resources
  • Hiring and Development

Extend job offers to candidates considered for employment and develop a diverse, high-performance team through coaching, counseling, and mentoring.

Staffing and Scheduling

Monitor store staffing on a daily basis to ensure each department is adequately staffed.

Auditing and Safety
  • Financial Audits

Audit refunds and/or credits against itemized sales from the previous day.

Safety Procedures

Administer IIPP procedures, safety programs, and procedures to ensure employee safety and loss prevention.

Qualifications
  • Bachelor's Degree

PREFERRED but not required.

Management Experience

3+ years of GM management experience in team building, sales development, and strong operational skills within a fast-casual theme concept.

Benefits
  • Paid Time Off (PTO)
  • Medical
  • Dental
  • 401(K) with company matching

This role offers a competitive estimated salary of $60,000 - $80,000 per year, depending on experience. If you're passionate about leading a team and providing exceptional customer service, please apply.



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