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Healthcare Navigator

2 months ago

Oviedo, Florida, United States AdventHealth Full time
About the Role

We are seeking a highly skilled Care Coordinator to join our team at AdventHealth Senior Care. As a Care Coordinator, you will play a vital role in delivering exceptional patient experiences and providing high-touch assistance to our members.

Key Responsibilities:

  • Welcome members appropriately and accurately update, verify, and enter member demographics into our system.
  • Provide education to members regarding test locations, portal use, and follow-up actions.
  • Document all interactions within our designated system to ensure regulatory requirements are met.
  • Schedule and confirm member appointments.
  • Answer telephone calls in a timely and friendly manner, including documentation of the call.
  • Collect copays, deposits, deductibles, prior balances, coinsurance, and self-pay payments at the time of service.

Requirements:

  • High school graduate or equivalent.
  • Preferred qualifications include a graduate degree from an accredited medical assistant program and certification in a relevant field.
  • A flexible and positive attitude, with a welcoming and nurturing approach to our member population.
  • Strong computer skills and basic knowledge of Microsoft Excel.

About AdventHealth

AdventHealth is a faith-based, non-profit healthcare organization dedicated to extending the healing ministry of Christ. We are committed to delivering high-quality, patient-centered care to our communities.