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Medical Office Manager

2 months ago


Oviedo, Florida, United States Complete Care Centers, LLC Full time

Job Summary: We are seeking a highly skilled and experienced Medical Office Manager to join our team at Complete Care Centers, LLC. As a key member of our administrative staff, you will be responsible for ensuring the smooth operation of our front office, providing exceptional customer service, and leading a high-performing team.

Key Responsibilities:

  • Front Desk Management: Greet and assist patients, visitors, and staff, coordinate patient check-in and check-out processes, and assist with scheduling.
  • Staff Supervision: Oversee training and productivity of the front desk, conduct regular performance evaluations, and cultivate a positive and collaborative work environment.
  • Patient Relations: Address patient concerns regarding billing, insurance, and legal inquiries, while providing the highest levels of customer service and maintaining patient compliance.
  • Office Efficiency and Compliance: Ensure the office is properly stocked with necessary equipment and implement efficient office workflows and processes.
  • Reporting: Host weekly meetings to review data with the staff to identify and discuss strategies for improving patient care, enrollments, and other key performance indicators.

Qualifications and Skills:

  • Strong Organizational and Multitasking Abilities: Ability to prioritize tasks, manage multiple projects, and maintain a high level of productivity.
  • Excellent Interpersonal and Communication Skills: Ability to effectively communicate with patients, staff, and external partners, while maintaining a professional and courteous demeanor.
  • Proficiency in Office Software and Electronic Health Record Systems: Experience with office software and electronic health record systems, with a preference for eClinicalWorks.
  • Leadership and Supervisory Skills: Ability to lead and motivate a team, while providing constructive feedback and coaching.
  • Consistent Professional Conduct and Attention to Detail: Ability to maintain a high level of professionalism, while ensuring accuracy and attention to detail in all aspects of the job.