Mobile Service Solutions Specialist
2 weeks ago
About the Role
MSX International is seeking a highly motivated Operations Specialist/Launch Trainer to join our team. As a key member of our team, you will play a crucial role in the professional delivery, installation, and sustainment of the Ford/MSX International Mobile Service Program.
Key Responsibilities
- Be the subject matter expert and primary contact for all things related to Mobile Service for assigned dealers.
- Understand how Mobile Service vehicles function and train technicians on their features.
- Facilitate kick-off and strategic planning sessions with dealers to create business plans for success.
- Ensure dealers are ready to launch vans promptly upon arrival.
- Conduct launch events, aligning on business goals and training Mobile Service Technicians.
- Plan and execute tailored onsite sustainment meetings.
- Develop action plans to exceed program goals, focusing on service processes.
- Share best practices and key success drivers with dealers.
- Monitor and motivate dealership Mobile Service personnel to provide excellent customer experiences.
- Create visit summaries and action plans for stakeholders.
Requirements
- Highly motivated, self-starters with excellent customer relationship, communication, and facilitation skills.
- Ability to adapt to different locations and engage with various audiences (MSX, Ford, Dealer).
- Proficiency in communication and relationship-building.
- Experience with OEM dealer contact (a plus).
- Successfully managed assigned territories or regions.
- Excellent verbal and written communication skills.
- Demonstrate proficiency with PC applications (Microsoft Word, PowerPoint, Excel, and Internet Explorer).
- Ability to understand, establish, and implement effective metrics to keep dealerships focused on growth and ROI.
- Ability to influence service personnel and mobile service technicians in the training processes and monitoring the results.
Work Environment
- 85% Travel required Weekly.
- Overnight travel required.
- Ability to equally accommodate working from home office or remote location.
MSX International is an Equal Employment Opportunity Employer committed to employing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, and protected veteran status, age, or any other characteristic protected by law.
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