Solutions Architect

As a Solutions Engineer at T-Mobile, you will partner with Business Sales to sell T-Mobile for Business products and services by leveraging your strong technical skills, experience, and industry knowledge. You will engage in pre-sales activities by consulting on customer opportunities to gain understanding of their business, identify their business challenges, and develop solutions which meet their needs.

• Align with an SMB sales team in-market.
• Participate in customer meetings, primarily face-to-face.
• Facilitate coverage analysis and review with customers.
• Discuss and assist with processing In-Building coverage requests.
• Uncover opportunities and recommend solutions.
• Understand nuances and drivers.
• Design and architect services and solutions.
• Closing technical hurdles.
• Prepare and present technical customer presentations.
• Present product roadmaps.
• Present network build-out plans.
• Demonstrate wireless devices and solutions to customers.
• Provide RFP technical input.
• Strategize with Sales team to improve Regional/National sales.
• Participate in account reviews with customers.
• Own customer technical relationships.
• Support customer pilots.
• Support complex customer opportunities in sophisticated customer segments such as Enterprise and Public Sector.
• Provide Subject Matter Expertise in at least one area of focus (SDWAN/Edge, Security, Mobile Internet/Routers, etc.).
• Maintain technical knowledge by attending training in assigned areas.
• Maintain adequate level of industry expertise.
• Pursue industry certification appropriate to role.
• Ensure a positive customer experience.
• Assist with high-level support and troubleshooting.
• Open tickets and engage appropriate support resources.
• Train Sales on technical topics, product updates, Tech Talks.
• Customer Trainings.
• Product/Network/Marketing road-show webinars.
• Provides Training and Mentoring to Associate SEs as required.

• High School Diploma/GED (Required).
• Bachelor's Degree STEM area of study strongly preferred. (Required).
• 4-7 years Experience in telecommunications, IT administration or network engineering roles with a professional track record of successful solution sales, managing internal/external relationships in a matrix environment. (Required).
• Experience supporting Enterprise and Public Sector accounts. (Required).

• Technical Leadership (Required).
• Project Management (Preferred).
• Communication Excellent oral and written communications; strong interpersonal skills. (Required).
• Sales Experience with Sales Methodologies. (Preferred).
• Applications Proficiency with business application software. (Required).
• Strategic Leadership Ability to provide strategic direction in a leadership role. (Required).
• Technical Presentations Ability to create and deliver technical presentations. (Required).
• Subject Matter Expertise in at least one area of focus (SDWAN/Edge, Security, Mobile Internet/Routers, etc.) (Required).