Bilingual Customer Service Representative for Financial Clearance

4 weeks ago


East Meadow, New York, United States Corporate Hiring Solutions Full time
Job Description

Corporate Hiring Solutions is seeking a highly skilled Bilingual Customer Service Representative for Financial Clearance to join our team.

Key Responsibilities:

  • Meet with patients to review bills and explain outstanding balances.
  • Understand Explanation of Benefits and communicate with patients/guarantors.
  • Thoroughly review patient accounts for potential insurance benefits or financial assistance eligibility.
  • Request necessary documents from clients to perform insurance billing or financial assistance approval.
  • Contact patients when additional information is required to complete billing or financial assistance.
  • Provide thorough, efficient, and accurate documentation and updates in all required systems.
  • Identify root causes of issues and concerns, determine resolutions, and refer to management.
  • Knowledge, understanding, and compliance with company policies and procedures.
  • Provide feedback to management concerning possible problems or areas of improvement.
  • Make recommendations to implement improved processes.

Requirements:

  • High School Diploma or General Educational Development (GED) certificate or equivalent relevant work experience.
  • Previous insurance/medical billing/customer service experience preferred.
  • Proficient personal computer skills, including Microsoft Office.
  • Excellent interpersonal, written, and oral communication skills.
  • Ability to work in a team-fostered environment.
  • Ability to prioritize and organize work in a multitasked environment.
  • Ability to maintain the highest level of confidentiality.

Work Environment:

Corporate Hiring Solutions provides Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, gender identity, status as a protected veteran, genetic information, status as a qualified individual with a disability, and any other basis protected by federal, state, or local laws.



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