Customer Experience Strategist
6 days ago
We are seeking a highly skilled Customer Experience Strategist to join our team at Dracko. In this role, you will be responsible for developing and implementing strategic programs and event experiences that exceed client expectations.
About the Role
The Customer Experience Strategist will serve as the single point of contact and face to the client during the requesting, planning, and implementation stages of our Merchandising, Experiential, and Digital Advertising campaigns. You will work closely with members of our three business units (Merchandising, Experiential, and Digital Teams) to ensure collaborative, quality programs for our clients.
Responsibilities:
1. Develop strong relationships with key customers by understanding their needs and maintaining constant communication.
2. Create personalized business strategies using all company resources to meet customer needs and improve relationships.
3. Analyze customer data to identify opportunities for new and existing customers.
4. Continuously track goals to ensure they are being met and create impactful presentations based on analytics and market intelligence information.
5. Identify new business opportunities with key clients and expand existing business relationships.
6. Stay up-to-date on industry and competitive trends to adapt business strategies accordingly.
7. Maintain effective communication between clients and internal teams.
8. Ensure low client attrition rates and execute client projects and initiatives to support marketing efforts.
9. Provide exceptional customer service and work closely with clients to align expectations and goals.
10. Possess strong interpersonal, organizational, planning, presentation, negotiation, and sales skills to deliver effective sales presentations and achieve goals.
Requirements
To be successful in this role, you should have a Bachelor's degree and 3 years of experience in commercial sales, customer service, or account development. Additionally, you should have knowledge of CRM software, MS Office, and the Marketing industry.
Benefits
We offer a comprehensive benefits package including medical, dental, vision, life insurance, paid time off, and a competitive salary of $54,200 per year.
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