Medical Office Coordinator
1 week ago
Overview:
Covenant Health is a leading healthcare organization in East Tennessee, serving patients across 20 cities with various medical specialties.
Job Summary:
We are seeking an experienced Patient Service Representative II to join our team at Claiborne Primary Care. In this role, you will be responsible for providing administrative coverage for patient service functions, collecting and processing encounter form data, and ensuring accurate charge entry.
Key Responsibilities:
- Maintains established departmental policies and procedures, objectives, quality assurance program, and safety standards.
- May answer telephone calls and route accordingly.
- Receives and records changes in patient information.
- Demonstrates familiarity with insurance procedures and knowledge of participating plans.
- Ensures procedures and corresponding diagnosis are properly recorded on the fee slip for charge entry.
- Responsible for scheduling appointments for return visits and end-of-day procedures and balancing.
- Compiles data for billing personnel.
- Develops A-I-D-E-T fundamentals of communication.
- Attends meetings as required and participates on committees as directed.
- Collaborates with the patient, physician, and other care team members as part of a team-based approach to overall patient care.
- Follows policies, procedures, and safety standards.
Qualifications:
A minimum of one year of experience in a medical office setting is required, with working knowledge of clinic appointment scheduling, collection, and experience in ICD-9/10 and CPT-4 coding (charge entry). Alternatively, a minimum of three years of total customer-facing/customer service experience is also acceptable.
Estimated Salary: $40,000 - $60,000 per annum, depending on qualifications and experience.
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