Pool Experience Attendant

2 weeks ago

Miami, Florida, United States AccorHotel Full time
Job Purpose

Under the guidance of the Food and Beverage Manager, the Pool Experience Attendant will deliver exceptional pool experiences to guests, ensuring safety and satisfaction by greeting guests, providing towels, arranging seating, setting up cabanas, serving food and drinks efficiently, supporting the wait and bar staff, and maintaining pool area cleanliness.

Duties and Functions
  • Provide exceptional customer service and ensure guest satisfaction.
  • Assist in delivering exceptional pool experiences to guests.
  • Support the wait and bar staff at all times.
  • Maintain pool area cleanliness and ensure health and safety regulations are met.
  • Perform routine opening and closing duties, including preparing and folding towels, stocking linens, and setting up service stations.
  • Expedite the service of food from the kitchen to guests, manage beverage refills, and ensure bars are stocked to appropriate levels.
  • Prepare and serve beverages, clear tables of glasses, plates, utensils, and napkins, and ensure proper care and cleanliness of tableware and serving equipment.
  • Maintain effective communication between kitchen managers and floor staff and develop positive working relationships to support team goals.
  • Understand operational setups of the pool restaurant and bar and complete daily checklists.
  • Assist support and work closely with bartenders and kitchen to ensure smooth service flow and compliance with Association Rules and Regulations.
  • Ensure standards and guest requirements are met consistently.
  • Maintain knowledge of all food and beverage menu items.
  • Assist the kitchen in expediting the service process, maintain the cleanliness of the restaurant, and ensure dining room is appropriately supplied.
Additional Responsibilities
  • Communicate effectively with employees and guests using a positive and clear speaking voice, listen to and understand requests, respond with appropriate actions, and provide accurate information.
  • Remain calm and alert, especially during emergency situations and/or heavy restaurant activity, serving as a role model for team and other employees.
  • Make decisions and take actions based on previous experience and good judgment, sometimes revising procedures to accommodate unusual situations.
  • Team members may be asked to perform other duties as assigned by the supervisor.
Supportive Functions
  • Attend mandatory meetings, including divisional meetings, staff meetings, etc.
  • Participate in community events and ensure corporate social responsibility goals of the company are met.
  • Utilize traditional software programs, such as Microsoft Office, Micros, ADP, Open Table, and any department-specific systems used.
  • Keep work area clean and organized.
  • Ensure confidential documents are kept in a secured area.
  • When disposing of confidential documents that contain any personally identifiable information, they must be shredded or pulverized.
  • Complete other duties as assigned by the Department Head.
  • Demonstrate positive leadership characteristics that inspire Team Members to meet and exceed standards.
  • Ensure compliance with the company's policies and procedures.
Other Duties

Assimilate into the company's culture through understanding, supporting, and participating in all the company's elements. Demonstrate working knowledge of the service standards.

Regular attendance in conformance with the standards that may be established by the company from time to time is essential to the successful performance of this position.

Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the property.

Safety Requirements

Personal Protective Equipment (PPE) may be required when performing work duties that may have the potential of risk to your health or safety. The restaurant will provide the required PPE. Team members will be trained in the proper use and care of any assigned PPE. It is your responsibility to report defective, damaged, or lost PPE or equipment that does not fit properly to your Manager.

Grooming/Uniforms

All employees must maintain a neat, clean, and well-groomed appearance. Specific uniform guidelines and/or required articles of clothing will be explained to you as a part of the orientation process.

Other

Additional language ability preferred.

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