Customer Service Engineer Specialist

2 days ago


New York, New York, United States Voltguard Utilities Ltd Full time
About Voltguard Utilities Limited

We are a leading provider of advanced renewable energy and electrical power solutions for residential and commercial sectors. Our commitment to delivering top-quality products and services is matched only by our dedication to exceptional technical support and customer service.

Key Responsibilities:
  • Field Service and Travel: Provide technical support and service at customer and vendor locations, traveling within a designated territory and across the United States as required.
  • Technical Training: Offer onsite training to customers on the operation, repair, and maintenance of our products, ensuring they have the confidence to use and maintain their equipment effectively.
  • Collaboration with Engineering Teams: Work closely with engineering teams, technicians, and stakeholders to troubleshoot issues and implement solutions.
  • Preventive Maintenance: Perform scheduled preventive maintenance services at customer sites to maximize equipment uptime, aligning maintenance schedules with customer production needs and equipment specifications.
  • Customer Support: Provide timely and effective responses to internal and external customer inquiries, including troubleshooting, maintenance advice, and technical assistance.
Requirements:
  • Bachelor's Degree in Electrical Engineering or Mechanical Engineering: Or equivalent experience.
  • Proven Experience in Field Service Engineering: Ideally in the utilities, energy, or industrial equipment sector.
  • Strong Technical Knowledge: Of electrical systems, renewable energy products, and related equipment.
  • Excellent Problem-Solving Skills: And ability to work independently in remote or high-pressure environments.


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