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Retail Operations Manager

2 months ago

Beverly Hills, California, United States Ralph Lauren Full time

Company Overview

Ralph Lauren Corporation (NYSE:RL) stands as a premier entity in the design, marketing, and distribution of high-end lifestyle products across five categories: apparel, accessories, home, fragrances, and hospitality. With a legacy spanning over 50 years, Ralph Lauren has consistently cultivated its reputation and unique identity across a growing array of products, brands, and global markets. The Company's esteemed brand names, including Ralph Lauren, Ralph Lauren Collection, Ralph Lauren Purple Label, Polo Ralph Lauren, Double RL, Lauren Ralph Lauren, Polo Ralph Lauren Children, and Chaps, represent one of the most recognized families of consumer brands worldwide. At Ralph Lauren, we strive to unite and inspire our internal communities and the communities we serve by amplifying diverse voices and perspectives, fostering a culture of belonging, and ensuring fairness and inclusion for all.

Position Summary

The Retail Operations Manager embodies the essence of the brand, ensuring that the highest standards of Ralph Lauren service excellence are not only met but surpassed. This role is pivotal in achieving business objectives within a flagship location, directly contributing to the financial prosperity of the organization. As the brand's representative, the Retail Operations Manager is responsible for upholding and promoting the Ralph Lauren heritage at all times while overseeing operational integrity and team development.

Key Responsibilities

Team Leadership

  • Act as a brand ambassador, leading by example with a positive demeanor, body language, and personal presentation.
  • Exhibit professional etiquette through integrity, honesty, and respect for others.
  • Create an inspiring environment that encourages engagement and learning, empowering individuals to reach their full potential and develop leadership skills.
  • Champion diversity and inclusiveness within our team, customer interactions, and brand representation.
  • Recruit, retain, and nurture top-tier talent, continuously building a talent database for future opportunities.
  • Develop effective succession plans and conduct career path discussions with high-potential employees to strengthen internal capabilities.
  • Evaluate the strengths and opportunities of the entire team, establishing development plans and holding individuals accountable for exceeding both business and personal goals.
  • Provide immediate feedback to all employees through active engagement on the sales floor.
  • Facilitate relevant training sessions based on team needs, company initiatives, and overall growth.
  • Foster partnerships at all levels through effective communication and collaboration, prioritizing team success over individual needs.
  • Proactively pursue self-development and engage in feedback discussions through one-on-ones and coaching.

Customer Engagement

  • Establish a proactive selling culture focused on building long-term relationships and converting walk-in customers into loyal clients.
  • Promote an environment where service excellence is paramount through training, coaching, and modeling appropriate selling behaviors.
  • Solicit feedback from customers and develop action plans to enhance positive experiences or address negative ones.
  • Implement strategies to boost store productivity through improved customer experiences.
  • Ensure adherence to presentation standards through effective planning and execution of company directives.
  • Maintain high merchandising and maintenance standards within the store.
  • Invest in team and personal development to cultivate a genuine passion and respect for the brand.
  • Ensure the store environment is consistently engaging and that shopping experiences are inspiring.

Business Performance

  • Achieve or surpass financial targets through strategic planning and management.
  • Utilize analytical skills for effective management of sales and payroll budgets.
  • Maintain disciplined control over all store expenses.
  • Identify and report business opportunities to enhance sales and brand presence.
  • Execute promotional strategies and initiatives that align with Ralph Lauren's sales and branding objectives.
  • Leverage available tools and resources to exceed business goals.
  • Safeguard company assets through diligent inventory management and operational integrity.

Qualifications

  • College Degree or equivalent experience.
  • A minimum of 7 years in Retail Management, particularly in high-volume luxury environments.
  • Strong business acumen and enthusiasm for building a brand-consistent environment.
  • Ability to guide teams toward achieving goals through negotiation, teamwork, and staff development.
  • Excellent communication and interpersonal skills.