Customer Experience Representative

6 days ago


Geneva, New York, United States Spectrum Full time
Job Summary

We are seeking a highly skilled and customer-focused Field Technician to join our team at Spectrum. As a Field Technician, you will be responsible for installing and repairing services for our customers, providing world-class customer service, and working efficiently in the field.

Key Responsibilities
  • Install and repair services for residential customers
  • Provide excellent customer service and educate customers on proper use of their Spectrum services and equipment
  • Work independently with minimal supervision and make decisions in a fast-paced environment
  • Collaborate with internal teams to resolve customer issues and improve service delivery
  • Stay up-to-date with technical knowledge and skills to ensure seamless service delivery
Requirements
  • High School diploma or equivalent work experience
  • Technical skills: problem-solving, computer and software application use, and hand tool operation
  • Communication, professionalism, time management, organization, critical thinking, and responsible/reliable skills
  • Ability to work in a variety of environments, including outdoors and in confined spaces
  • Valid Driver's license with satisfactory driving record required
What We Offer
  • Competitive pay and benefits package
  • Opportunities for career growth and advancement
  • Comprehensive training and development programs
  • A dynamic and inclusive work environment


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