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Retail Team Leader

2 months ago

Charleston, West Virginia, United States Tapestry Full time

Position Title: Retail Team Leader

Overview:

The ideal candidate will utilize their expertise in retail management to enhance customer experiences and drive sales performance.

Client & Service Expertise:

  • Develop and nurture a loyal clientele.
  • Lead the team in fostering repeat business through proactive engagement with customers.
  • Build and sustain strong relationships with clients, maintaining a productive client portfolio.
  • Uphold standards for client appreciation and follow-up communications.
  • Exhibit exceptional selling techniques.

Leadership Presence:

  • Achieve personal sales objectives.
  • Educate team members on sales strategies, store performance metrics, and motivate them to reach targets.
  • Ensure top-tier service is delivered to all customers through comprehensive product knowledge.
  • Create a collaborative and enjoyable team atmosphere.

Brand Development:

  • Communicate the brand's aesthetic and philosophy effectively to both the team and customers.
  • Ensure adherence to brand standards and operational guidelines to maintain consistency.
  • Oversee store presentation to meet established visual standards.

Operational Excellence:

  • Supervise store opening and closing operations, including financial transactions and securing the premises.
  • Manage all point-of-sale transactions and inventory processes to ensure accuracy.
  • Adhere to loss prevention protocols and operational procedures.

Qualifications:

  • Strong written and verbal communication skills.
  • Detail-oriented with a proactive approach to multitasking and prioritization.
  • Minimum of 2-3 years of experience in a luxury retail environment.

Physical Requirements:

  • Availability to work flexible hours, including evenings and weekends.
  • Ability to stand for extended periods.
  • Capable of lifting boxes weighing up to 40 pounds.
  • Comfortable with climbing ladders.

Core Competencies:

  • Courage: Provides direct and constructive feedback; addresses issues promptly.
  • Creativity: Generates innovative ideas and connections.
  • Customer Focus: Committed to meeting customer needs and building trust.
  • Adaptability: Effectively manages change and uncertainty.
  • Results Orientation: Consistently exceeds performance goals.
  • Interpersonal Skills: Builds effective relationships across all levels.
  • Learning Agility: Quickly adapts to new challenges and learns from experiences.

Commitment to Diversity:

Tapestry, Inc. is an equal opportunity employer, dedicated to hiring and developing the best talent. All employment decisions are made based on qualifications without regard to any legally protected status.