Retail Operations Leader

3 weeks ago

Charleston, West Virginia, United States Rural King Full time
About the Role

Rural King is seeking a highly skilled and experienced Assistant Store Manager to join our team. As a key member of our store leadership, you will be responsible for overseeing various aspects of store operations, including inventory management, associate leadership, and customer engagement.

Key Responsibilities
  • Oversee inventory management, stock replenishment, and merchandise displays to optimize sales and customer satisfaction.
  • Make impactful decisions related to hiring, coaching, performance management, and terminations for associates under your leadership.
  • Conduct comprehensive performance reviews for associates reporting to you, identifying areas for development and recognition.
  • Define expectations for associates and hold them accountable for their roles, fostering a culture of accountability.
  • Champion exceptional customer service by engaging with customers, addressing inquiries, resolving issues, and enhancing their shopping experience.
  • Coach and train associates on the customer engagement model, contributing to a high-performing team that consistently delivers exceptional customer experiences.
  • Address any negative customer experiences by defusing situations and empowering your team to resolve issues effectively.
  • Regularly update the Store Manager about departmental performance, associate progress, operational efficiencies, and customer feedback.
  • Ensure that the store operates in accordance with safety regulations, company policies, and industry standards.
  • Ensure that all operational procedures and processes align with company policies, standards, and legal regulations.
  • Help drive company initiatives, such as the customer engagement model, RK Visa Card, RK Plus Protection Plan (RKPPP), etc.
  • Supervise the appropriate procedures for disposing of firearms in all gun transactions when designated.
  • May be required to conduct regular audits to assess compliance in areas such as sales transactions, cash handling, inventory management, firearm audits and security protocols.
  • May be required to analyze shrinkage data, identify trends, and implement measures to minimize loss and improve operational efficiency.
Requirements
  • At least 2 years of retail experience or equivalent combination of experience and education.
  • Proven track record of success and a desire to take on increasing levels of responsibility and leadership.
  • Ability to provide clear direction, set performance expectations, and motivate team members to deliver high-quality results.
  • Demonstrated ability to mentor, coach, and develop associates, fostering a positive and collaborative work environment.
  • Excellent verbal and written communication skills to convey ideas, instructions, and information clearly and concisely.
  • Demonstrated ability to actively listen, ask relevant questions, and provide thorough and articulate responses.
  • Strong interpersonal skills to build rapport, foster relationships, and collaborate effectively.
  • Strong orientation toward process-driven approaches, demonstrated through previous experience and accomplishment.
  • Proven ability to analyze and optimize complex processes to achieve operational excellence.
  • Contribute to the decision-making process by actively participating in discussions, providing insightful input, and challenging ideas constructively.
  • Demonstrated experience making sound decisions in a professional context.
  • Proven track record of evaluating options, considering relevant factors, and achieving desired outcomes.
  • Comfortable navigating computer systems and software to assist customers or manage activities.
  • Demonstrated ability to prioritize activities, meet deadlines, and maintain a high level of attention to detail.
  • Proven track record of consistently producing error-free work and meeting quality standards.
  • Demonstrated experience applying a flexible mindset that allows for the successful navigation of ambiguity and uncertainty.
  • Strong resilience and adaptability to maintain a positive attitude in the face of adversity and setbacks.
  • Proficiency with Microsoft Office Suite or related software.
  • Working knowledge of Microsoft Office Suite.
Working Conditions

The Assistant Store Manager will be required to work a 50-hour workweek (10-hour shifts, 5 days per week) with varied hours, days, night, and weekends as business dictates.

The successful candidate must meet federal requirements to qualify to obtain a Federal Firearms License (FFL) and any applicable local requirements.

The physical demands of this role include the ability to maintain a seated or standing position for extended durations, operate machinery such as a forklift, pallet jack, handheld inventory device, and other retail equipment, lift, push, and/or pull a minimum of 30 pounds repetitively and 31-50 pounds intermittently, navigate and access all facilities, and effectively communicate verbally with others, both in-person and via electronic devices.

  • Retail Operations Assistant

    14 hours ago

    Charleston, West Virginia, United States Hibbett Retail, Inc. Full time

    Job Title: Manager In TrainingAt Hibbett Retail, Inc., we are seeking a highly motivated and detail-oriented Manager In Training to join our team. As a Manager In Training, you will assist the Store Manager in controlling the assets of Hibbett I City Gear and consult with them in establishing action plans to accomplish departmental and overall store...

  • Retail Merchandiser Team Lead

    3 weeks ago

    Charleston, West Virginia, United States SAS Retail Services Full time

    About the RoleWe are seeking a dynamic and experienced retail professional to lead and mentor a team of Retail Merchandisers. As a Team Lead, you will provide guidance and support to ensure the successful execution of merchandising activities, enhancing the shopping experience for customers within the nationwide Kroger family of brands.Key...

  • Luxury Retail Store Team Leader

    3 weeks ago

    Charleston, West Virginia, United States Quality Talent Group Full time

    Job SummaryWe are seeking a highly skilled and motivated Luxury Retail Store Team Leader to join our team at Quality Talent Group. As a Luxury Retail Store Team Leader, you will be responsible for providing exceptional customer service, building strong relationships with customers, and driving sales growth in our high-end retail environment.Key...

  • Culinary Leader

    2 weeks ago

    Charleston, West Virginia, United States Whole Foods Market Full time

    Culinary Excellence and Hospitality ExperienceThe Chef de Partie role is a key leadership position in Prepared Foods, focused on driving culinary excellence and delivering exceptional hospitality experiences on the Retail Floor. As a Retail Floor Venue Lead, you will be responsible for expediting and executing operational SOPs, merchandising standards, and...

  • Shift Leader

    1 week ago

    Charleston, West Virginia, United States Jimmy John Full time

    About Jimmy John'sWe're a sandwich lover's paradise, serving up fresh, high-quality ingredients in every bite. Our commitment to quality and customer satisfaction has made us a favorite among locals and visitors alike.Job SummaryWe're seeking a motivated and organized Shift Leader to join our team. As a Shift Leader, you'll be responsible for overseeing the...

  • Retail Store Operations Supervisor

    4 weeks ago

    Charleston, West Virginia, United States Par Mar Oil Company Full time

    Job Description:Job Title: District Operations ManagerReports to: Director of OperationsJob Summary:We are seeking a highly skilled and experienced District Operations Manager to join our team at Par Mar Oil Company. As a key member of our operations team, you will be responsible for overseeing the daily operations of our retail stores, ensuring that they...

  • Shift Leader

    1 hour ago

    Charleston, West Virginia, United States Firehouse Subs Full time

    Firehouse Subs Shift Leader Job DescriptionFirehouse Subs is seeking a motivated and experienced Shift Leader to join our team. As a Shift Leader, you will be responsible for leading a team of restaurant crew members to deliver exceptional customer service and achieve sales goals.Key Responsibilities:Lead a team of restaurant crew members to ensure excellent...

  • Culinary Leader

    3 weeks ago

    Charleston, West Virginia, United States Whole Foods Market Full time

    Culinary Excellence and LeadershipThe Chef de Partie role is a key leadership position in Prepared Foods, focused on driving culinary excellence and delivering exceptional hospitality experiences on the Retail Floor. As a Retail Floor Venue Lead, you will be responsible for expediting and executing operational SOPs, merchandising standards, and sales driving...

  • Sales and Operations Leader

    4 weeks ago

    Charleston, West Virginia, United States Big Sandy Superstore Full time

    About the RoleWe are seeking a highly motivated and experienced Executive Retail Manager to join our team at Big Sandy Superstore. As a key member of our management team, you will be responsible for leading by example and driving sales growth while maintaining a high level of customer satisfaction.Key ResponsibilitiesLead a team of sales professionals and...

  • Team Leader

    4 hours ago

    Charleston, West Virginia, United States Tractor Supply Full time

    Job SummaryThe Team Leader is a key member of the store team, responsible for assisting the Store Manager and Assistant Store Manager in executing operational, sales, and merchandising objectives. This role requires delivering a Legendary Customer Experience and promoting a safe and productive work environment for all Team Members, customers, and vendors.Key...

  • **General Manager Trainee**, **Store Leader**, **Retail Manager**

    4 weeks ago

    Charleston, West Virginia, United States Advance Auto Parts Full time

    **Job Summary**Advance Auto Parts is seeking a highly motivated and experienced **General Manager Trainee** to join our team. As a **General Manager Trainee**, you will be responsible for providing exceptional customer service, leading a team of sales associates, and driving sales growth in our retail stores.**Key Responsibilities**Provide **GAS3** selling...

  • Retail Sales Manager

    1 month ago

    Charleston, West Virginia, United States Harbor Freight Tools Full time

    About the RoleWe are seeking a highly motivated and experienced Sales Leadership Position to join our team at Harbor Freight Tools. As an Assistant Store Manager, you will play a key role in driving sales growth, improving customer satisfaction, and leading a high-performing team.Key ResponsibilitiesCustomer Service: Ensure and model professional customer...

  • AE Merchandise Leader

    1 week ago

    Charleston, West Virginia, United States American Eagle Full time

    Job Title: Merchandise Leader (Part-Time)Join American Eagle as a Merchandise Leader (Part-Time) and take on a key role in driving sales and visual excellence in our stores. As a Merchandise Leader, you will be responsible for ensuring that your store always meets American Eagle's brand visual standards, while also driving floorset execution and...

  • District Manager

    4 weeks ago

    Charleston, West Virginia, United States GPM Full time

    Job SummaryGPM Investments is seeking a highly skilled and experienced District Manager to lead the operations of 8-12 convenience stores and staff. As a key member of our team, you will be responsible for engaging and empowering store teams, maintaining consistency and accountability, and creating a fun and productive work environment.Key...

  • Retail Sales Support Associate

    3 weeks ago

    Charleston, West Virginia, United States Optimum Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Retail Sales Support Associate. As a key member of our store team, you will play a vital role in delivering exceptional customer experiences and driving sales growth.Key ResponsibilitiesCustomer Service: Provide top-notch customer service, ensuring that...

  • Maintenance Crew Leader

    4 weeks ago

    Charleston, West Virginia, United States Virginia Department of Transportation Full time

    Job SummaryWe are seeking a highly skilled and experienced Maintenance Crew Leader to join our team at the Virginia Department of Transportation. As a key member of our transportation operations team, you will be responsible for leading and directing a crew of maintenance personnel in the performance of various tasks related to the maintenance and repair of...

  • Operations Director

    3 weeks ago

    Charleston, West Virginia, United States Chick-fil-A Full time

    About the RoleAs a key member of our Director Team, the Operations Director will serve as a strategic partner and attend weekly team meetings to drive business growth and success. This role requires a strong leader who can communicate and achieve yearly goals in the operations section of the business plan.Key ResponsibilitiesServe as a Strategic Partner:...

  • Team Leader

    1 week ago

    Charleston, West Virginia, United States Tractor Supply Full time

    Job SummaryThe Team Leader is a key member of the store team, responsible for assisting the Store Manager and Assistant Store Manager in executing operational, sales, and merchandising objectives. This role requires delivering a Legendary Customer Experience, promoting a safe and productive work environment, and training Team Members on policies and...

  • Retail Sales Associate

    2 weeks ago

    Charleston, West Virginia, United States Batteries Plus Bulbs Full time

    Batteries Plus Bulbs: A Leader in Retail Sales and Customer ServiceWe are seeking a highly motivated and customer-oriented Retail Sales Associate to join our team at our Charleston, SC location. As a Retail Sales Associate, you will be responsible for providing exceptional customer service, selling products, and maintaining a clean and organized store...

  • Retail Sales Associate

    3 weeks ago

    Charleston, West Virginia, United States Big Lots Stores Full time

    {"title": "Retail Sales Associate", "content": "Key ResponsibilitiesAs a Retail Sales Associate at Big Lots Stores, you will be responsible for providing exceptional customer service, operating point-of-sale systems, and maintaining store appearance. Your duties will include:Greeting and assisting customersOperating cash registers and processing...