Team Leader

6 hours ago


Charleston, West Virginia, United States Tractor Supply Full time
Job Summary

The Team Leader is a key member of the store team, responsible for assisting the Store Manager and Assistant Store Manager in executing operational, sales, and merchandising objectives. This role requires delivering a Legendary Customer Experience and promoting a safe and productive work environment for all Team Members, customers, and vendors.

Key Responsibilities
  • Assist in the execution of operational, sales, and merchandising objectives
  • Deliver a Legendary Customer Experience through GURA (Greet, Uncover, Recommend, Ask, and Appreciate)
  • Perform Opening/Closing procedures, including transporting and making deposits to the bank
  • Assess store conditions and assign duties to Team Members
  • Organize and prioritize workflow through the use of the daily planner
  • Recover merchandise, participate in mandatory freight process, and perform regular and promotional price change activities
  • Resolve customer complaints/issues and ensure a Legendary shopping experience
  • Adhere to loss prevention standards and respond to alarm calls as needed
  • Communicate with Team Members on job functions, responsibilities, and financial goals
  • Operate cash registers, computers, and other store equipment
  • Assist Team Members on the application of policies and procedures
  • Ensure the safety and well-being of birds, sanitize and maintain poultry holding tanks, and care for birds as required
  • Operate Forklift and Baler
  • Complete all documentation associated with job duties
  • Obtain licenses or certifications as needed by the business
Requirements
  • Experience in retail or a related field, with supervisory experience preferred
  • High school diploma or equivalent, with the ability to read, write, and count accurately
  • Basic computer skills and strong interpersonal skills
  • Ability to work varied hours, including nights, weekends, and overtime as dictated by business needs
  • Ability to lift up to 50 pounds, push and pull merchandise up to 2,000 pounds, and stand for long periods
  • Ability to work in a fast-paced environment and adapt to changing situations
Working Conditions

The working environment is favorable, with moderate noise levels. Team Members are expected to promote a safe and productive work environment and adhere to Company safety training and guidelines.


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