iLottery Service Representative

4 days ago


Lansing, Michigan, United States NeoPollard Interactive Full time
Job Description

Role Summary:

This role is responsible for assisting players with high-quality customer service. The ideal candidate will interact with customers through live instant messaging, email, and telephone to enhance player experience with online Lottery games.

The responsibilities include answering questions, providing information, resolving technical issues, and providing flawless customer service and basic technical support.

Key Responsibilities:

  • Interact with customers to provide information and process inquiries about accounts, products, and services.
  • Troubleshoot technical issues related to computer/tablet/cell phone applications according to established department policies and protocols.
  • Respond to and process inbound calls, real-time chat communications, emails, and make outgoing calls.
  • Communicate special marketing offers to VIP customers.
  • Provide timely feedback to the company regarding service failures or customer concerns.
  • Maintain customer confidentiality.
  • Adopt and promote company values.
  • Remain current on all new developments and procedures regarding department and company protocols.
  • Work according to set goals and targets.
  • Have fun.


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