Senior Technical Product Manager

1 week ago

Santa Barbara, California, United States Invoca Full time
About Invoca

Invoca is a leading provider of AI and machine learning-powered Conversation Intelligence. With a strong presence in the industry, the company has over 300 employees, 2,000+ customers, and $100M in revenue. This presents a unique opportunity for growth and innovation.

About the Role

The Senior Product Manager for the Customer Data engineering team at Invoca will play a key role in shaping and executing the company's customer data vision, strategy, and roadmap. This individual will work closely with cross-functional teams to optimize Invoca's powerful data and analytics to enhance customer experiences, optimize data management, and drive actionable insights.

Key Responsibilities
  • Partner with a newly forming team of engineers to focus on Invoca's customer data strategy and the underlying platform capabilities.
  • Ensure that product priorities and investments deliver maximum impact for customers and internal stakeholders to expand industry leadership and platform capabilities.
  • Report to the Director of Product Management and play a key role on the product development team focusing on customer value delivery and fostering a culture of innovation and collaboration.
  • Engage in full-lifecycle product management, crafting and executing Invoca's strategy for collecting, storing, and categorizing customer data to meet growing client needs.
  • Work closely with small scrum teams in an agile environment to break down requirements, create and prioritize stories and features executing this data strategy.
  • Help define a product vision and blueprint by informing the roadmap with new ideas to improve existing functionality, introduce new features, and open up new market and revenue opportunities.
Requirements
  • 3-5 years of experience in product management, with a focus on technical products and data management.
  • At least 1+ year of experience working with Customer Data Platforms or executing data strategy for a SaaS platform.
  • Deep understanding of Customer Data Platforms, data integration, and data management technologies.
  • Experience with CDP tools such as Segment, BlueConic, Tealium, or similar is highly desirable.
  • Experience in conversation intelligence is a plus.
  • Experience with pricing and packaging is also a plus.
  • Excellent analytical, problem-solving, and decision-making skills.
  • Strong ability to translate complex data concepts into actionable strategies and solutions.
  • Proven experience leading cross-functional teams and managing stakeholder relationships effectively - ideally at multi-product companies.
  • Exceptional written and verbal communication skills, with the ability to present complex information clearly and persuasively.
  • Well-versed in agile methodologies and tools and experience working in an agile/scrum environment.
  • Demonstrated skills in gathering detailed requirements, identifying elegant solutions to complex problems, organizing resources, and scheduling risk management.
  • Ability to thrive in a fast-paced environment where continuous improvement and innovation is key.
  • Strong technical aptitude, business sense, product common sense, and curiosity combined with an authentic love for products, people, and innovation.
Benefits
  • Paid Time Off - Invoca encourages a work-life balance for employees. The company offers an outstanding PTO policy starting at 20 days off for all full-time employees.
  • Healthcare - Invoca offers a healthcare program that includes medical, dental, and vision coverage. There are multiple plan options to choose from.
  • Retirement - Invoca offers a 401(k) plan through Fidelity with a company match of up to 4%.
  • Stock options - All employees are invited to ownership in Invoca through stock options.
  • Employee Assistance Program - Invoca offers well-being support on issues ranging from personal matters to everyday-life topics through the WorkLifeMatters program.
  • Paid Family Leave - Invoca offers up to 6 weeks of 100% paid leave for baby bonding, adoption, and caring for family members.
  • Paid Medical Leave - Invoca offers up to 12 weeks of 100% paid leave for childbirth and medical needs.
  • Sabbatical - Invoca thanks long-term team members with an additional week of PTO and a bonus after 7 years of service.
  • Wellness Subsidy - Invoca provides a wellness subsidy applicable to a gym membership, fitness classes, and more.
Position Base Range

Salary Range $120,000-$160,000 / plus bonus potential

This role is remote and open to candidates located in the United States and Canada. Please note that we are unable to provide visa sponsorship for this position.

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status.

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