Senior Technical Product Manager

1 week ago

Santa Barbara, California, United States Invoca Full time
About Invoca

Invoca is a leading provider of AI-powered Conversation Intelligence solutions. With a strong focus on innovation and customer satisfaction, we are committed to delivering exceptional results for our clients. Our team is passionate about building a world-class SaaS company and has raised significant funding from top venture capitalists.

The Role

We are seeking a highly skilled Senior Technical Product Manager to join our Customer Data Engineering team. As a key member of our team, you will be responsible for shaping and executing our customer data vision, strategy, and roadmap. You will work closely with cross-functional teams to optimize Invoca's powerful data and analytics to enhance customer experiences, optimize data management, and drive actionable insights.

Key Responsibilities
  • Partner with our engineering team to develop and execute a roadmap for leveraging best practices from Customer Data Platforms to improve our customer data management and analytics.
  • Collaborate with data scientists and other stakeholders to ensure Invoca's data is effectively utilized for customer segmentation, personalization, and analytics through platform capabilities and best practices.
  • Work closely with engineering, marketing, sales, and customer success teams to gather requirements and deliver data solutions that address business needs.
  • Facilitate communication and coordination between teams to ensure alignment on data initiatives and objectives.
  • Build consensus and coordinate product development with engineering, acting as product owner for an agile development scrum team.
  • Manage the product lifecycle from concept to launch, including requirements gathering, user stories, and prioritization.
  • Work closely with our UX Designers, Marketing and Customer Success teams to integrate usability studies, market analysis, and customer research into product requirements to ensure products meet customer needs and exceed customer expectations.
  • Collaborate with the Data Science team to further our use of AI in offering customer-centric solutions.
  • Ensure that data management practices comply with relevant regulations and standards (e.g., GDPR, CCPA).
  • Track and analyze the performance of data strategies and CDP initiatives, using metrics and customer feedback to drive continuous improvement.
  • Stay up-to-date with industry trends, emerging technologies, and best practices related to data management and CDPs.
  • Evaluate new tools and technologies to enhance our data strategy and capabilities.
Requirements
  • 3-5 years of experience in product management, with a focus on technical products and data management.
  • At least 1+ year of experience working with Customer Data Platforms or executing data strategy for a SaaS platform.
  • Deep understanding of Customer Data Platforms, data integration, and data management technologies.
  • Experience with CDP tools such as Segment, BlueConic, Tealium or similar is highly desirable.
  • Experience in conversation intelligence is a plus.
  • Experience with pricing and packaging is also a plus.
  • Excellent analytical, problem-solving, and decision-making skills.
  • Strong ability to translate complex data concepts into actionable strategies and solutions.
  • Proven experience leading cross-functional teams and managing stakeholder relationships effectively - ideally at multi-product companies.
  • Exceptional written and verbal communication skills, with the ability to present complex information clearly and persuasively.
  • Well-versed in agile methodologies and tools and experience working in an agile/scrum environment.
  • Demonstrated skills in gathering detailed requirements, identifying elegant solutions to complex problems, organizing resources, and scheduling risk management.
  • Ability to thrive in a fast-paced environment where continuous improvement and innovation is key.
  • Strong technical aptitude, business sense, product common sense, and curiosity combined with an authentic love for products, people, and innovation.
What We Offer
  • Paid Time Off - Invoca encourages a work-life balance for our employees. We have an outstanding PTO policy starting at 20 days off for all full-time employees.
  • Healthcare - Invoca offers a healthcare program that includes medical, dental, and vision coverage.
  • Retirement - Invoca offers a 401(k) plan through Fidelity with a company match of up to 4%.
  • Stock options - All employees are invited to ownership in Invoca through stock options.
  • Employee Assistance Program - Invoca offers well-being support on issues ranging from personal matters to everyday-life topics through the WorkLifeMatters program.
  • Paid Family Leave - Invoca offers up to 6 weeks of 100% paid leave for baby bonding, adoption, and caring for family members.
  • Paid Medical Leave - Invoca offers up to 12 weeks of 100% paid leave for childbirth and medical needs.
  • Sabbatical - We thank our long-term team members with an additional week of PTO and a bonus after 7 years of service.
  • Wellness Subsidy - Invoca provides a wellness subsidy applicable to a gym membership, fitness classes, and more.
  • Position Base Range - Salary Range $120,000-$160,000 / plus bonus potential.

This role is remote and open to candidates located in the United States and Canada. Please note that we are unable to provide visa sponsorship for this position.

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