Senior Operations Representative
1 month ago
First Entertainment Credit Union is seeking a highly skilled and detail-oriented Sr. Operations Representative to join our team. As a key member of our Operations team, you will be responsible for ensuring the efficient and effective processing of all work related to ACH processing, while maintaining compliance with NACHA Operating rules, regulations, and policies.
Key Responsibilities:- Review and process daily ACH exception files, A2A files, cancellations, and ACH Zelle returns.
- Process Written Statements of Unauthorized Debits (WSUD) and ACH Stop Payments.
- Process NOCs (Notification of Change) and Death Notices.
- Review IAT (International ACH Transactions) Verafin Alerts.
- Create accurate analysis reports as delegated and update OPS monthly KPIs.
- Collaborate with internal stakeholders within the Operations Team, providing support in all departmental areas as needed.
- Ensure compliance with all relevant rules, regulations, and internal policies.
- Adhere to established SLAs for escalation items via internal communication channels.
- Support the maintenance of departmental job aids and escalate opportunities for improvement to leadership.
- Assist in process improvements by developing procedure enhancements to boost effectiveness and efficiency.
- Bachelor's degree in finance, accounting, or a related field preferred.
- Prior experience in banking, financial services, or a similar industry preferred.
- Strong attention to detail and accuracy in data entry and transaction processing.
- Excellent communication and interpersonal skills.
- Rich healthcare benefits and retirement plans, including profit sharing opportunities.
- Market competitive pay and bonus earning potentials.
- Generous time off plans, including PTO, Sick time, holidays, Volunteer Time off, Paid Parental Leave, and more.
- Robust Learning and Development programs to support personal and professional growth.
- Tuition and Education reimbursement program up to $5,250 annually.
- Commitment to DEIB (Diversity, Equity, Inclusion, and Belonging) and opportunities to help make an impact on the communities.
- Employee-only financial readiness offerings (discounts on loan rates and fee waivers).
- Various stipends and accommodations to support an agile work model.
- Meaningful wellness programs through CALM subscription and employer-paid EAP, as well as Fitness Reimbursement.
- Unlimited referral bonus earning potential up to $5,000.
- Team building and cross-functional events throughout the year, and more.
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