IT Support Specialist

5 days ago


Brooklyn Park, Minnesota, United States Velosity Full time
Job Title: IT Help Desk II

We are seeking an experienced IT Help Desk II to join our team at Velosity. As a key member of our IT department, you will be responsible for providing technical assistance and support to our employees.

Job Summary:

The IT Help Desk II will be the primary point of contact for employees experiencing technical issues with Velosity's IT services. You will be responsible for troubleshooting and resolving technical problems, providing technical guidance and support, and collaborating with other IT team members to resolve complex issues.

Key Responsibilities:
  • Provide technical assistance and support to employees via phone, email, chat, or in-person.
  • Troubleshoot and resolve technical issues with Velosity's IT services.
  • Collaborate with other IT team members to resolve complex technical issues.
  • Document and track technical issues and resolutions.
  • Develop and maintain technical documentation and knowledge base.
Requirements:
  • Bachelor's degree in Computer Science, Information Technology, or related field.
  • 2+ years of experience in a technical support role.
  • Strong analytical and problem-solving skills.
  • Excellent communication and interpersonal skills.
  • Ability to work independently and collaboratively in a fast-paced environment.
What We Offer:
  • Competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • Collaborative and dynamic work environment.
  • Recognition and rewards for outstanding performance.

We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and experienced IT professional looking for a new challenge, please submit your application.


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