Patient Services Specialist

1 week ago


La Crosse, Wisconsin, United States GUNDERSEN LUTHERAN ADMINISTRATIVE Full time
Job Title: Patient Services Specialist

Gundersen Health System is seeking a Patient Services Specialist to join our team. As a Patient Services Specialist, you will provide exceptional customer service to patients, family members, and visitors, ensuring a positive experience throughout the check-in and check-out process.

Key Responsibilities:
  • Represent Gundersen Health System's high standards for customer service through face-to-face communication, courteous, patient, and respectful conduct, and conversation.
  • Promote and maintain a warm and inviting environment for patients and families by focusing attention to their needs and greeting, offering wayfinding, and promptly notifying staff of patient arrival.
  • Notify the Patient Services Supervisor of issues or concerns affecting patient flow.
Requirements:
  • High School Diploma or equivalency
  • Successful completion of defined core competency testing (during training)
  • 6 months experience in an office setting requiring customer service responsibilities
What We Offer:
  • Starting pay of $17.24/hour + more for experience
  • Shift, weekend, and holiday differentials
  • Support to grow in your career with access to our Career Development Center and Tuition Investment Program
  • Top-rated retirement plan and healthcare benefits
  • Departmental leadership that supports you as you do your best work
  • Work/Life balance to love what you do and where you live


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