Patient Services Specialist
1 week ago
Gundersen Health System is seeking a Patient Services Specialist to join our team. As a Patient Services Specialist, you will provide exceptional customer service to patients, family members, and visitors, ensuring a positive experience throughout the check-in and check-out process.
Key Responsibilities:- Represent Gundersen Health System's high standards for customer service through face-to-face communication, courteous, patient, and respectful conduct, and conversation.
- Promote and maintain a warm and inviting environment for patients and families by focusing attention to their needs and greeting, offering wayfinding, and promptly notifying staff of patient arrival.
- Notify the Patient Services Supervisor of issues or concerns affecting patient flow.
- High School Diploma or equivalency
- Successful completion of defined core competency testing (during training)
- 6 months experience in an office setting requiring customer service responsibilities
- Starting pay of $17.24/hour + more for experience
- Shift, weekend, and holiday differentials
- Support to grow in your career with access to our Career Development Center and Tuition Investment Program
- Top-rated retirement plan and healthcare benefits
- Departmental leadership that supports you as you do your best work
- Work/Life balance to love what you do and where you live
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