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Guest Services Host

2 months ago

Geneva, Ohio, United States Delaware North Full time
Position Overview

Delaware North Parks and Resorts is seeking enthusiastic full-time and part-time Hosts to enhance the guest experience at The Lodge at Geneva in Geneva, Ohio. In this role, you will be tasked with greeting visitors and overseeing the host station.

If you are passionate about providing exceptional service in a dynamic environment, this position offers a chance to create unforgettable moments for our guests.

Compensation

$12.00 per hour
Details regarding our extensive benefits package are available.

Benefits Offered

Become part of a supportive team in a picturesque location along the shores of Lake Erie. With access to year-round outdoor activities at nearby parks, there are plenty of opportunities for enjoyment before, during, and after your shifts.

  • Comprehensive health, dental, and vision coverage*
  • 401k plan with company contributions*
  • Paid time off for vacations and holidays*
  • Paid parental leave*
  • Tuition reimbursement or professional certification support*
  • Weekly payroll
  • Employee discounts including 30% off retail, 20% off adventure activities, and dining discounts
  • Discounted meals for employees
  • Referral bonuses – earn $200 for each successful referral
  • Opportunities for training and career advancement across various locations

*Eligibility for full-time, year-round employees

Key Responsibilities
  • Review daily seating arrangements and reservation logs to optimize guest flow
  • Accommodate guests and manage wait times effectively
  • Ensure cleanliness and proper setup of dining and service areas
  • Engage with guests to confirm satisfaction with their dining experience, address any concerns, and express gratitude upon their departure
  • Handle incoming calls for the restaurant during operational hours
Qualifications
  • Experience in a customer service role is preferred
  • Ability to thrive in a fast-paced environment while managing multiple responsibilities
  • Strong communication skills with guests and team members
  • No formal education required
Physical Demands
  • Capability to remain standing for the duration of the shift
  • Ability to navigate between tables and around obstacles
  • Capacity to lift and carry items weighing up to 35 pounds
Work Schedule

Shifts may include days, evenings, weekends, and holidays as needed.

About Us

The Lodge at Geneva-on-the-Lake offers stunning views and is situated near Geneva State Park in Ohio Wine Country. We provide our employees with discounts and referral incentives.

At Delaware North, you will appreciate your workplace, your colleagues, and the daily experiences that unfold. Whether in sports venues, airports, national parks, or premier hotels, your career path can lead to exciting opportunities. We empower our employees to excel in a company with a century of success and growth.

Delaware North Companies, Incorporated and its subsidiaries are committed to diversity and inclusion, considering applicants for all positions without regard to race, color, religion, gender, national origin, age, disability, marital status, sexual orientation, or any other legally protected status. Delaware North is an equal opportunity employer.