Customer Service Representative
6 days ago
We are seeking a highly skilled and detail-oriented Dispatch Coordinator to join our team at AWP Safety. As a key member of our operations team, you will be responsible for providing exceptional customer service and ensuring the smooth execution of our services.
Key Responsibilities- Customer Service: Provide top-notch customer service to our clients, responding to their inquiries and resolving any issues in a timely and professional manner.
- Dispatch and Scheduling: Coordinate and schedule our services, ensuring that our drivers are equipped to meet the needs of our clients.
- Communication: Communicate effectively with our drivers, clients, and internal teams to ensure seamless operations.
- Record-Keeping: Maintain accurate records of our services, including job status, delivery arrangements, and customer interactions.
- Problem-Solving: Identify and resolve any issues that may arise during the execution of our services.
- Education: High School Diploma or Equivalent
- Experience: 1-2 years of experience in a customer-facing role, preferably in a dispatch or operations environment
- Skills: Strong leadership skills, basic understanding of geographical areas and mapping programs, proficiency in dispatch and record-keeping systems, ability to work independently and adapt to change
- Personal Qualities: High integrity, strong work ethic, professional attitude, excellent communication and time management skills
- Health Insurance: Comprehensive medical, dental, and vision plans
- Retirement Plan: 401(k) with company match
- Time Off: Paid vacation and holidays
- Professional Development: Opportunities for growth and advancement within the company
We are an Equal Opportunity Employer and welcome applications from diverse candidates. If you are a motivated and detail-oriented individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.
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